Head of Fraud Risk & Investor Protection

Overview

The Head of Fraud Risk & Investor Protection is a pivotal senior leadership role within Vanguard's Personal Investor Division. The leader in this role will be responsible for developing, operationalizing, and scaling comprehensive fraud, privacy, and investor protection frameworks in close partnership with Enterprise Fraud.

This is a unique opportunity to build a first-line fraud risk function that reinforces Vanguard's mission to protect investors and uphold the highest standards of integrity. You'll lead innovative, enterprise-aligned strategies to proactively mitigate fraud, privacy, and vulnerable investor risks-ensuring alignment with our business risk appetite and long-term client confidence.

Responsibilities

• Coach, guide, develop and inspire a team of highly engaged crew (employees), fostering a culture of collaboration, innovation, high performance, and continuous improvement. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Lead the fraud, VIP, and privacy operating model across Personal Investor to ensure roles and responsibilities across are clear, with sufficient resources, expertise, and accountability. Strengthens first-line capability and accountability in fraud risk management.
• Evaluate, propose, and prioritize opportunities for fraud, privacy, and vulnerable investor risk management across operations and technology, in partnership with product owners, Enterprise Fraud, Risk, and enterprise partners. Act as embedded fraud risk specialist in support of critical client journeys/experiences.
• Develop and oversee execution of fraud, vulnerable investor, and client privacy strategies and practices. Provide regular oversight of existing fraud business policies to ensure alignment with/awareness of industry best practices. Ensure fraud risks are identified and managed at source in accordance with Vanguard's Enterprise Security & Fraud (ES&F) standards.
• Proactively identify, assess, and monitor fraud, privacy, and vulnerable investor risks across Personal Investor products, channels, and client segments via robust control frameworks. Bring identified risks and proposed solutions to Enterprise Fraud, utilizing existing enterprise controls or highlighting potential gaps.
• Implement and refine fraud, privacy, and vulnerable investor business controls with clarity on ownership, service levels, and testing across stakeholders. Serve as the lead on the development of business control solutions that align with business risk appetite.
• Serve as the primary point of contact for Personal Investor on fraud rapid response. Ensure fraud, privacy, and vulnerable client incidents are thoroughly and timely investigated with appropriate mitigation and remediation actions applied to existing prevention practices.
• Coordinate with leaders within client-facing teams to raise awareness of appropriate fraud escalations regarding fraud and reduce escalations more appropriately handled by client-facing teams. Facilitate training and awareness programs to strengthen fraud risk understanding across the business.
• Partner with Enterprise Fraud and other corporate functions to respond to requests from regulators and the business.
• Participate in conferences, seminars, and ad hoc meetings with industry peers and experts to remain informed on the most recent fraud, privacy, and vulnerable investor trends as well as best in class associated operations technology, people, and processes.
• Develop and maintain deep subject matter expertise of the regulatory frameworks that apply to fraud, privacy and vulnerable investor response and recovery.

• Minimum of ten years related work experience. Supervisory experience preferred.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• Proven success in building or enhancing fraud, privacy, or client protection risk and/or controls function.
• Deep knowledge of fraud typologies, detection and prevention strategies, and control frameworks.
• Familiarity with client privacy regulations and protocols for identifying and protecting vulnerable investors.
• Strong relationship management skills, including experience partnering across the business (e.g. risk, legal, operations, and technology) to execute risk strategies.
• Analytical mindset and comfort navigating ambiguity in a build environment.