Agile Coach - Client Experience

    • Malvern, PA



Agile Coach - Client Experience

Make investing intuitive through the user experience The Senior Agile Coach will provide leadership and coaching to define the strategy and approach to Agile practices and methodology across all teams for business value generation.

In this role you will

  • Builds, leads and develops approach to Agile methodology to drive impact and deliver results across the enterprise through the use of analysis, design, development, testing and management.
  • Serves as a senior level expert in utilizing Agile practices and methodologies to conceptualize ideas and deliver valued solutions. Coaches teams through complex situations to achieve greatest level of efficiency in applying Agile values, principles, frameworks, and approaches. Proactively identifies areas for improvement and develops training sessions and workshops.
  • Drive the organization-wide Agile adoption strategy and rollout of strategic execution plans. Sustains Agile methodologies and continuously develops strategies for improvement.
  • Develops coaching methods to guide teams in using and sharing data to improve outcomes, delivery, and organizational support.
  • Provide leadership, direction, and coaching to the agile program and scrum teams, serve as an escalation for impediment removal for the Scrum Masters and scrum teams, as well as hands-on role in consultative capacity help raise and solve complex impediments.
  • Manages and coaches to the most complex journey labs and work streams, makes recommendations to improve metrics and capabilities/working models.
  • Maintains working knowledge of the wealth management, Fintech, and financial services industry, understanding the trends of a changing business landscape and translating those insights into potential impacts for our firm. Evolves Agile approaches and solutions to account for industry changes.
  • Manages and/or participates in special projects and performs other duties as assigned.


A design experience that delivers The Retail Client Experience and Digital strategic priority aims to provide Vanguard clients with a best-in-class experience that reflects intelligent, purposeful design. We take a client-centric approach by orienting around journeys - a client's end-to-end experience when performing a certain task - while leveraging human-centered design and rapid experimentation to create digital experiences that exceed expectations
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What it takes
  • Undergraduate degree in an IT related field or equivalent combination of training and experience. Graduate degree referred.
  • 8-10 years agile experience, including 4+ years as an agile practitioner and 4+ years as an agile coach (~2 year experience in managing multiple agile teams (i.e. use of Scaling techniques)
  • Ability to lead complex strategic engagements with a high degree of autonomy in a fast-paced environment
  • Deep experience in teaching and facilitating Scrum and/or Kanban
  • Hands on experience coaching agile engineering practices - Pair programming, TDD, BDD, Test automation, Devops pipeline tools, CI/CD, XP
  • Previous hands-on experience as a Scrum Master, leading complex multiple technology programs/projects using Scrum; experience with other Agile approaches
  • Experience using tools such as Jira
  • IT experience, with end-to-end experience on large-scale systems development projects and process improvements efforts
  • Experience delivering and supporting IT projects in the financial/investment domain
  • Strong communication, facilitation, persuasion and influence, decision making, and conflict resolution skills
  • Demonstrated motivation, initiative, judgment, critical thinking, and analytic skills, with the ability to work across multiple functions, lead diverse perspectives and deals effectively with ambiguity and adaptation to change

Specializations that will make an impact
  • Ability to coach across multiple functions, lead diverse perspectives and deals effectively with ambiguity and adaptation to change
  • Ability to learn new concepts quickly, complete multiple and diverse assignments with high quality


Special Factors
Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.


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