Product Support Specialist

    • San Francisco, CA
    • New York, NY
    • Toronto, Canada
    + 2 more

Ranked 94th on Inc 5000's fastest-growing private companies in America, US Mobile is on a mission to revolutionize connectivity. We're building a new hybrid network to connect the next billion wireless devices from smartphones to pet trackers, and everything in between to a nationwide 4G and 5G network. Whether we're offering free hig speed international roaming, a perks program or amazing customer service, we're building a brand around empathy.

We are serial entrepreneurs. Our previous company, an online retailer for smartphones scaled to $125MM in sales in just under five years with customers in 90 countries.

We're a growing fast and we're looking for a exceptional customer success manager. The projects we are working on are amazing, and we're looking for talented people to meet the exciting technical challenges we face. If you're an intelligent and highly ambitious product manager/customer experience manager with an entrepreneurial bug; This position just might be for you.

We value great customer experience over everything. That’s why we’ve made it our mission to reinvent what CX should be, and deliver it to the world. That’s where you come in… We’re looking for a super passionate, badass Customer success Manager to join our team.

In this role, you’ll be the hero of our story ﹘ connecting dots across all departments and shaping, defining and owning a unified CX journey across all interactions. Not only will you be responsible for the overall strategy and implementation of service design, but you’ll optimize the entire experience, including people, products, process and technology. You’re truly at the center of it all ﹘ sales, services, customer support and care ﹘ you have the opportunity to shape everything.

But this position isn't for everyone. We allow people to do more, but we'll also challenge you more than ever. If you're not obsessed with delivering the ultimate customer experience, living in the customer's shoes, or building a world-class team that works hard to meet objectives, this may not be the role for you. You will be a part of a team of talented individuals who are just as passionate about supporting one another as they are about US Mobile's Vision. We operate in a high accountability, high expectation environment where the goal is always to produce the best solution. Honesty and willingness to accept and respond to feedback are critical.

As a Product support specialst, you will be on the frontlines helping our customers.

We're looking for:

- You must have proven leadership skills in a customer support environment. We want someone who’s been there, done that and knows the value of bringing people up.
- We want someone who’s CX obsessed. You should thrive on a human-centered approach, and understand the value in delivering a cohesive customer experience.
- You must be a great communicator and clarity focused. Someone who can see it, get it, and communicate it well.
- Our ideal candidate is great at connecting dots. You must have proven experience leading teams and putting CX systems in place (frameworks, toolkits, methods, etc.) in order to empower autonomous teams.
You must be data-driven. We want someone that’s excited about scoreboards, tracking success, and setting compelling, aggressive schedules for improvement.

What's in it for you:
Competitive salary
Free lunch
A kitchen fully stocked with snacks and drinks
Phenomenal health coverage, gym discounts, software discounts
The fast pace and agility of a venture-backed startup
All the hardware/software/equipment you need, customized however you like

Want to join our team? Send us your resume
Have a portfolio of work? Send us the link.

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