Salesforce Knowledge Administrator
Michigan.com, PART OF THE USA TODAY NETWORK, is Michigan's Largest Media Marketing Company. We combine the largest news and information audience in the state with the top-multi platform marketing experts to provide businesses with a single partner with one purpose, to help them grow. We deliver the trusted brands of Michigan's largest audience, including the Detroit Free Press, The Detroit News, the Lansing State Journal, hometownlife/O&E Media, the Livingston Daily Press & Argus, Battle Creek Enquirer, and the Times Herald.
The Salesforce.com (SFDC) Knowledge Administrator role will create a centralized resource for the region to help maintain accuracy in the Salesforce.com tool, lead local market training and adoption, and provide local leadership with actionable analytics to help increase rep productivity, coaching and performance. This role will streamline accountability and ownership of the Salesforce.com tool while ensuring the accuracy of the data while providing the Regional Presidents a point person for all actionable sales insights.
Maintain the integrity and accuracy of the local market organizational setup in Salesforce.com. Complete any local/regional repeatable support requests related to integrity and accuracy data or controllable setup.
Create and maintain users, reset passwords and troubleshoot login issues. Transfer prospects, leads and opportunities upon request. Update and maintain proprietary sales team setup.
Create and maintain custom reports as well as campaigns upon request.
Review and assist with any sales revenue discrepancies as displayed on the dashboards, reports or sales credits.
Create, monitor, actively update or escalate local/regional CRM issues to the corporate CRM Team, and act as a liaison between the end-user and corporate team when reporting or resolving issues for the end-user.
Interact with local sales staff, USCP CRM Team, local/regional, local/regional Finance, Marketing and other Delegated Administrators.
Provide local leadership with actionable sales analytics.
Partner with training team to facilitate SFDC training and refreshers for local markets.
This position will function as the main point person for local or regional advertising staff and support the CRM needs defined by executive management.
This position will serve as the first level of support for CRM end-users at the specified local/regional level to include CRM usability, data integrity and reporting.
This role will report directly to the Regional President and have a dotted line into the USCP Director of Sales Productivity and CRM.
Bachelor's Degree in Business, Finance or related field preferred
Minimum of 3 years of experience working in sales analytics or sales operations
Salesforce.com experience is required
Working knowledge of Gannett back-end systems is strongly preferred
Finance experience a plus
Key Competencies Needed:
Quick learner with excellent computer application skills with the ability to learn and apply new applications.
Keen analytical and troubleshooting acumen.
Strong planning and organizational skills; must be able to effectively prioritize competing tasks and meet deadlines.
Strive & drive for results; a strong desire to contribute.
Strong interpersonal and communication skills both verbal and written.
Ability to react to change productively.
Understand the World Class Sales process and how to move an opportunity through the pipeline via the opportunity and product object.
USA TODAY NETWORK is one of the top 20 digital companies in the country, sharing the list with Google, Facebook, and Amazon. And we have over 100 million unique visitors a month, which is more than Buzzfeed, Yahoo News, and Huffington Post. Because our team consists of over 110 local properties with USA TODAY at the helm, you'll have the luxury of living in a community you love while making a national impact.
Gannett Co., Inc. (NYSE: GCI) is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.
Connect with us on LinkedIn, Twitter, Facebook, Glassdoor, Indeed & The Muse to learn more about our dynamic company culture!
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