Inbound Retention Specialist

    • Louisville, KY

Louisville, KY, USA Req #10280

Friday, February 14, 2020

Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal, WordStream, and ThriveHive and U.K. media company Newsquest. There's never been a better time to join our talented team. Visit Gannett.com/Careers to learn more about our opportunities, and visit Gannett Privacy Policy to understand our privacy policy.

Inbound Retention Specialist

At Gannett we are passionate about the communities we serve. We have one mission, to ensure our award-winning products paired with unmatched delivery foster deep and vital connections among our communities and the world around them.The Inbound Retention Specialist will care for at risk subscribers, listening to their questions and concerns.The specialist will be expected to align products and services as solutions that provide positive outcomes for subscribers.

Responsibilities

• Retaining print and digital subscriptions as part of an inbound retention queue

• Counseling and advising subscribers on products that best align with their needs

• Satisfy customer needs with professionalism and integrity

Qualifications

• High School Diploma or equivalent

• Ability to work a flexible schedule, including some weekends and holidays

• Demonstrate the ability to build rapport in a short amount of time

• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience

• Independent decision maker

• Dependable and punctual

• Passionate about our customers, product, and the communities we serve

Compensation

• Hourly pay plus competitive incentive plan for positive KPI performance

• Benefits include medical, dental, vision, 401k, life, and disability

• Paid vacation and holidays

• Tuition reimbursement

• Product discounts

Gannett Co., Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.


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