Assistant District Manager (Entry Level)
Monroe, LA, USA Req #5714
Wednesday, August 22, 2018
Assistant District Manager
Gannett Publishing Services
SUMMARY OF RESPONSIBILITIES
This position will assist the District Manager, and has distribution responsibility for all Home Delivery, Single Copy and reports to the Distribution Manager. The Asst. District Manager may also receive work assignments within many areas of the distribution function, which may include transportation, customer service, and redelivery operations.
The primary role of the Asst. District Manager is to oversee an independent contractor carrier force in conjunction with the Distribution Manager by ensuring customer/subscriber service and satisfaction levels are met or exceeded. This position works part of the time in an office or distribution center and majority of the time within the assigned newspaper district or distribution area.
The successful candidate will work flexible hours recruiting, negotiating and maintaining contracts with independent contractors for defined geographical areas. They will also split and realign delivery areas, manage dealer relations, collections/returns, deliver open / down routes and monitor contract performance.
This position will insure that contractors adhere to their contractual obligation for customer service, complaint resolution, reporting, compliance of all local, state and federal laws. Overall responsibility for insuring product position, rack sales effectiveness, point of purchase material application, timely reporting, accounts receivable and adjustments. Manage product integrity (ABC/insert verification), field verification of TMC, bonding, and letters of credit. Managing drop times, delivery sequence/schedules, and contingency planning.
This position promotes customer satisfaction, and is responsible for ensuring that SOP's/contracts for customer service, complaint resolution, reporting, compliance of all local, state, federal, and Gannett regulations and policies are established and implemented consistently across the region in the delivery area.
Strong management and training experience, good math and computer skills. Will manage home delivery and single copy operations in terms of total number of subscribers, number of wholesalers and collections. Will also be responsible for expense management in terms of delivery expense, subsidy and part-time staffing hours.
A high school education is necessary; a college education will help in advancement opportunities. A good motor vehicle report, valid driver's license, dependable automobile, and liability insurance are necessary for this position. Distribution or circulation experience preferred.
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