Senior Manager - Fraud and Identity

Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.

The Trust and Safety team is charged with making Upwork the safest place to get work done. We are looking for a quantitatively driven, detail focused and business-savvy person to craft and execute our Identity policy and design our operational processes. You’ll play a meaningful role working with our Operations, Analytics, and Product to help us better understand who our customers are throughout their lifecycle on Upwork to improve marketplace dynamics, enhance trust, reduce fraud, and elevate the Upwork brand.

Your Responsibilities:

  • Set the standard for identity at Upwork. Translate our goal of uniquely and accurately representing each of our users into concrete policies
  • Partner closely with our operations and analytics teams to identify cases where users misrepresent their identities – and design processes to course correct
  • Communicate and report overall status, primary metrics, key issues and solution plans to senior management
  • Explore, evaluate, and integrate partnerships with 3rd party vendors to address customer Identity needs

What it takes to catch our eye:

  • At least 6 years of work experience in a risk, trust, or policy roles
  • Success in running complex and multi-faceted programs from conception to completion
  • An obsession for generating great results with scarce resources

How to really knock our socks off:

  • You have demonstrated critical thinking and cross-functional team influence - Tenacity to keep issues top of mind with relevant partners and conviction to make the right decisions
  • You are willing to roll up your sleeves to ensure deadlines are met and solutions are executed
  • You thrive in fast-paced environments where you manage priorities across multiple simultaneous projects
  • You have a track record of trying and learning new things
Come change how the world works.
At Upwork you’ll help shape the future of work. From our offices in San Francisco, Santa Clara and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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