Senior Director/VP of Talent Services

Senior Director/VP of Talent Services

We are looking for a senior leader who will revolutionize the staffing industry by combining the world's largest talent pool with a highly scalable delivery mechanism. From Enterprise to Small Businesses, you will help clients fulfill their knowledge based talent needs.  Whether it is just that single perfect match or finding 200 people for a “flash project” you will help businesses of all sizes deliver their projects quickly and cost effectively leveraging talent from all over the world.
In this role, you will:

  • Lead our global recruiting services teams, responsible for introducing the perfect talent to our clients at massive scale and with a personal touch
  • Build the world’s largest talent agency for knowledge based workers to ensure the best talent has access to the best opportunities now and into the future
  • Successfully deliver major commitments to clients through our managed services and Upwork Professionals offering which encompasses hundreds of freelancers
  • Partner with the Sales and Marketing teams to effectively sell our services in a fully scalable and profitable manner
  • Work closely with clients and Sales to help identify needs that will increase spend
  • Manage talent utilization throughout your organization and the overall freelancer talent pool to ensure optimal ROI of resources
  • Build your service units into virtual businesses responsible for their revenue and cost
  • Collaborate with HR and Legal to ensure all solutions are fully compliant
  • Help Product Management define requirements for an efficient scalable solution to manage top talent life cycle and fulfill client’s talent needs

To win in this role, you need:  

  • 10+ years management experience in staffing or delivery with a BPO, recruiting agency or consulting firm at scale
  • Experience delivering on client SOW needs: SLA management, quality goals etc at scale
  • Experience with talent utilization management
  • Owned P&L responsibilities (costs, revenue etc)
  • Fully energized by the future of work--particularly remote work and can’t wait to leverage Upwork’s talent pool

Come change how the world works.

At Upwork you’ll make a real difference in the world, rolling up your sleeves to help reinvent how the world works. As a major player in one of the most exciting and fastest growing markets on the planet, you’ll join a team that’s leading the charge in online work – creating new freedom and opportunity for businesses and freelancers alike. In short, you’ll change lives, which will do wonders for your career, self-esteem and karma.

Along the way you’ll enjoy a bona-fide work-life balance (we practice what we preach), with all of the perks you expect from a thriving tech leader (think free breakfast and lunch, happy hours, team outings and the like). Plus every Wednesday is a work from home day for many teams, although our main offices in Mountain View, and San Francisco  are warm and inviting. Naturally you’ll also draw a nice paycheck and enjoy some meaty benefits. So join us as we work wonders creating the future of work.

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