Product Manager, Identity and Authentication



Product Manager, Identity and Authentication

Upwork is the world’s largest freelancing website. Each year over $1 billion of work happens through Upwork, helping businesses get more done and freelancers work anytime, anywhere on projects they love. At Upwork you’ll help build on this momentum. Together we’ll create economic and social value on a global scale, providing a trusted online workplace for professionals to connect, collaborate and succeed.

We are looking for an awesome product manager to help build the Identity platform from the ground up. You will help create the world’s largest and most trusted B2B marketplace for work by verifying the identity of each and every business (clients, freelancers, agencies) that would like to participate in our marketplace.

In this role, you will:

Build & maintain the Identity and Authentication platform
    • Own the Identity and Authentication product and guide the agile team as we build the platform and experience for Upwork. Be a visionary leader creating an Identity platform from the ground up.
    • Work with the various cross-functional team to identify the requirements and provide scalable services to address the cross-functional needs.
    • Conduct market research to understand the latest trends in the Identity and Access management globally
    • Assess the buy vs. build decision for third-party vendors
    • Perform third-party vendor assessments and product manage the vendor integrations
Excel at Product Management
    • Develop and execute the Identity & Authentication roadmaps and lead the agile teams
    • Work with UX Designers to ensure delivery of optimal user experiences
    • Prepare and facilitate implementation of go-to-market strategies, ensuring successful launch execution and adoption
    • Manage products through their life cycle—introduction, growth, maturity and ending stages
    • Be responsible for the outcome. Track KPI’s and use them to drive decision-making about the future of the product

To win in this role, you need:

  • 5+ years working in product management
  • Expert knowledge of emerging security capabilities, identity access management, and authorization techniques
  • Previous marketplace experience with identity/authorization/risk products
  • Previous experience with Agile development methodologies
  • An analytical mindset and the ability to break down complicated problems, dive into data and derive actionable insights
  • Consistent track record in understanding customer needs, working across a variety of functional teams, developing solutions, and launching products that impact growth
  • Excellent written and oral communication, and the adeptness to influence and communicate effectively.
  • Driven attitude with a bias towards action and hungry to learn and grow

Work with a purpose

Working with us means getting in on the ground-floor of the world’s most exciting online workplaces. You’ll join a team truly passionate about reinventing the way we work, creating freedom and opportunity for clients and freelancers around the world in the process. In short, you’ll change lives—which will do wonders for your career and your karma.

You’ll also enjoy a bona fide work-life balance, with all the perks you would expect from a thriving tech company (think free lunches, sweet snacks, and happy hours). This includes work-from-home Wednesdays, plus flexibility to move between offices in San Francisco, Mountain View, CA and Oslo, Norway. Along the way, you’ll draw a nice paycheck and work on meaty projects that change the world. Not bad, eh? So join us as we roll up our sleeves and create the future of work.


Meet Some of Upwork's Employees

Katrina B.

Sr. Director, Conversion Marketing

Katrina works with the the ten million freelancers on Upwork’s platform. She works hard to understand their needs and to drive the organization in the right direction to help them succeed.

Hayden B.

SVP, Head Of Product

Hayden runs website operations, making accessing Upwork's extensive and talented community of freelancers and project owners around the world a hassle free and satisfying hiring process.


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