Telephonic RN Case Manager Irving Dallas Fort Worth TX

Position Description

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

WellMed provides concierge - level medical care and service for seniors, delivered by physicians and clinic staff that understand and care about the patient's health. WellMed's proactive approach focuses on prevention and the complete coordination of care for patients. WellMed is now part of the Optum division under the greater UnitedHealth Group umbrella.

The Case Manager is a participant in the collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs. This process includes medical, social, developmental, behavioral, financial, and educational intervention with focus on quality and cost effective outcomes.

Primary Responsibilities:

  • Engage and provide care management to commercial patient populations identified from the Health Plan, clinical meetings, outlier reports, plan specific insights, and predictive modeling
  • Complete Transition of Care follow up and assessment post discharge
  • Provide care management telephonically
  • Complete required assessments
  • Create a personalized care plan for each patient involved in care management to resolve barriers to care, close quality gaps in care, build additional education or contingency planning and engage with social support systems as appropriate
  • Regularly interact with health plan clinical programs and clinical personnel for care coordination
  • Complete all necessary care coordination and or assessment activities as outlined in the care plan
  • At least monthly or as needed, attend telephonic patient care conferences/meetings with the clinic or health plan on assigned patients involved in care management
  • Weekly and as needed, participate in internal JOC meetings for plan specific insights, best practices and intervention development
  • Follow NCQA Care Management, Person Centered Medical Home and Accountable Care Organization accreditation standards
  • Document all patient care activities into electronic database
  • Meet required Key Performance Indicators
  • Pass Quality Audit metrics
  • Coordinate and cooperate with other members of the care management team
  • Support team through onboarding and training of new hire members
  • Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Telephonic role that is initially office based (Irving office)and will have the ability to transfer to a telecommute role based on performance.

Hours will be in between 7am and 5pm Monday - Friday. No nights, weekends or on-call .

Required Qualifications:
  • ADN, ASN or BSN required
  • Case Management Certification or completion of CCM Certification within 1 year of employment
  • Current unrestricted Texas RN license or compact license
  • Three to five years of post-licensure care management experience
  • Experience in completion of assessment, care plans, care coordination and issue resolution.
  • Electronic case management and medical record experience
  • Demonstrated skills in the areas of negotiation, communication (verbal and written), conflict, interdisciplinary collaboration, management, creative problem solving, and critical thinking.
  • Knowledge of healthcare reimbursement, Utilization Management, discharge planning, Disease Management
  • Intermediate knowledge of Commercial Plans, applicable state Department of Insurance regulations and health plans
  • A Knowledge of NCQA standards in Primary Care Medical Home and Care Management, as well as Accountable Care Organization
  • Demonstrated ability to work remotely
  • Patient engagement experience including strong telephonic motivational interviewing skills


Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 350,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi - specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: telephonic, case manager, ccm, dallas, fort worth, irving, tx, geriatric, senior population, case management, care management , discharge planning, patient education, healthcare, medicare


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