Technical Support Analyst - Data Center - Elkriver, MN

    • Elk River, MN

Position Description

Combine two of the fastest-growing fields on the planet with culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliable. There's no room for error. Join us and start doing your life's best work. (sm)

Primary Responsibilities:

  • Be part of a 7x24 team that operates and monitors critical electrical, mechanical and fire / life safety systems within Optum Technology's enterprise data centers
  • Monitor various BMS-building management systems and operate the SCADA-supervisory, control and data acquisition system
  • Detect, assess and take corrective action to overcome issues detrimental to maintaining site operations in an N + 1 condition
  • Perform recurring maintenance on data center mechanical and electrical assets, posting results in a CMMS-computer maintenance management system


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma or GED
  • Must be able to lift and carry 40 pounds
  • Must be able to sit and stand for long periods of time
  • Must be able to climb ladders, walk on cat-walks and be comfortable working in elevated positions on lifts and platforms


Preferred Qualifications:

  • 5+ years of experience as a Mechanical or Electrical Tradesman / Tradeswoman
  • 3+ years of experience operating key electrical assets, including but not limited to UPS-uninterruptible power supplies, ATS-automatic transfer switches, VFD-variable frequency drives, PDUs-power distribution units and generators
  • 3+ years of experience operating key mechanical assets, including but not limited to chillers, cooling towers, water treatment systems, CRACs-computer room air conditioners, pumps, sumps and leak detection systems
  • 3+ years of experience using key fire / life safety systems, including but not limited to VESDA-very early smoke detection apparatus, FM200 and pre-action sprinkler systems
  • Be an expert on the site's BMS-building management system. Review and test a subset of the site's BMS system. Document alarms for the subset and provide a written test plan demonstrating the alarms are operational. Present to leadership and gain agreement on any additional alarming that is required. Put in place additional alarming, update sequence of operations and demonstrate completion to leadership
  • Licensed as Universal CFC
  • Licensed as Boiler Specialist or greater
  • Previous experience within large data center operations (prefer 2 Megawatt or greater).
  • Licensed as - Journeyman or Master Electrician
  • Registered Unlicensed Electrician if not licensed
  • PLT


Physical and Mental Requirements:

  • Ability to work independently and with a team managing multiple priorities and interruptions
  • Communicate regularly with peers on shift and project turnovers and on operational changes
  • Suggest improvements in the quality, integrity, and efficiency of operations
  • Adapt to temporary shift schedule changes required to deal with absences of peers
  • Use computer-based Microsoft Operating Systems
  • Use ServiceNow for the creation of change control an incident records
  • Excellent written and verbal communication skills for discussion of technical matters


Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by laws .

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Data Center Operating Engineer, MN, Minnesota, Elk River


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