Pharmacy Technician - Kernersville, NC

Position Description

Challenge can often be it's own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported in building an impact and fast paced career? With UnitedHealth Group you can have all of the above, everyday. Here at OptumRX, a part of the UnitedHealth Group family of businesses, we've earned the trust of more than 64 million people who rely on us for the prescription drugs that improve their health and lifestyles. And here's where you come in. As a Pharmacy Technician, you'll be responsible for answering incoming calls/completing outbound calls to/from patients, physicians and pharmacists while ensuring a high level of customer service and maximizing productivity. Along the way, you'll discover the training, support and career opportunities you'd expect from a Fortune 6 leader.

This role is equally challenging and rewarding. As a senior team member, you'll help identify problems and determine solutions both independently or in a team/group setting. You'll need to work within multiple computer systems simultaneously as you respond to questions or provide specific medication details/clinical information. It's a fast paced, high volume environment where accuracy is essential.

Positions in this function perform various duties related to the fulfillment of prescription orders. Dispense any or all of the following: unit doses, specialty pharmaceuticals, injectables, IV, enterals and related supplies following state and federal regulations and company policies and procedures. May compound medications using appropriate components, supplies and sterile/ventilated environment. Process, pack and ship outgoing pharmacy orders, ensuring drug, related supplies and patient collateral (education materials) are included. May also perform drug/supply ordering and inventory/warehouse duties, including proper storage of drugs and supplies and appropriate refrigeration of perishable product, monitor and adjust/calibrate pharmacy equipment, fill dispensing units. - Clerks, Techs and Pharmacists in regional and local pharmacies may also perform the following as permitted by state regulation: Prep and scan documents, verify member/patient data, submit prescription orders in computer system. Contact members/patients to validate data, resolve rejected claims, request payment information, establish priority of order or delivery details, consult on medication issues, and set up treatment in on-site facilities. Interpret provider prescription and create order, access, input and retrieve prescription and medical/lab information from computer system, verifies whether order/drug is reimbursable/covered.- Pharmacists monitor and verify all prescription orders upon creation and dispensing. Calibrate dosing pumps.- Pharmacists in this function may also act as the Pharmacist-in-Charge (PIC) which has additional duties to ensure Pharmacy is in compliance with federal and state regulations, professional standards and internal procedures. Note: (If duties are exclusively Rx order creation use Front Pharmacy job function for Clerks, Techs and Supervisors.)

Primary Responsibilities:

  • Enter prescriptions and verify appropriate information
  • Contact patients, pharmacists and doctor's offices to resolve claims issues
  • Process prescriptions (from intake to order completion)
  • Resolve customer issues while ensuring accurate information is provided
  • Compounding in a sterile environment
  • Work is frequently completed without established procedures
  • Works independently
  • May act as a resource for others
  • May coordinate others' activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of pharmacy related experience (includes retail pharmacy experience)
  • Pharmacy Technician licensing and registration as required by state
  • Proficiency with computer and Windows PC applications including ability to navigate and learn new and complex computer system applications such as MS Word (create/edit docs), Excel (create/edit spreadsheets)
  • 1+ years of experience sterile compounding experience


Preferred Qualifications:
  • Prior experience with adjudicating insurance claims
  • Previous home infusion experience


Careers with BriovaRx Infusion Services. If you choose a career with BriovaRx Infusion Services, you'll join a team that is dedicated not only to delivering the latest in home infusion therapy, but also providing that care in a patient-first approach that offers better outcomes. As part of the Optum and UnitedHealth Group family of businesses, we strive to help our patients feel comfortable in their regimen so they can receive the treatment they need while maintaining the lifestyle they prefer. At BriovaRx Infusion Services, you'll join a team that inspires you to do better every day, resulting in your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Pharmacy tech, kernersville, NC, medical, hospital pharmacy


Back to top