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UnitedHealth Group

Community Health Worker - West Valley, AZ

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM

As a Community Health Worker (CHW) , you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education.

Primary Responsibilities:

  • Create a positive experience and relationship with the member
  • Keep the member out of the hospital by supporting regular visits to their primary physician
  • Keep member actively engaged with their primary physician
  • Support the member to ensure pick - up of their Rx
  • Proactively engage the member to manage their care
  • Provide member education
  • Support transitions of care
  • Help to keep members compliant with their care plans
  • Partner with care team (community, providers, internal staff)
  • Knowledge and continued learning of community cultures and values
  • May conduct member assessments if needed

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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma / GED (or higher)
  • Must live in Maricopa County, AZ
  • Must have resided within the local community for 2+ years
  • Knowledge of culture and values in the local community
  • Familiarity with the resources available within the community
  • Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
  • Ability to be in the field 80% of the time and home based 20%
  • Experience with face to face and outbound calls to members, Physician's, Pharmacy, Providers or similar medical facility
  • Ability to create, copy, edit, send & save documents, spreadsheets, correspondence utilizing Microsoft Word, Microsoft Excel, Microsoft Outlook
  • Ability to navigate a PC to open applications, send emails, and conduct data entry

Preferred Qualifications:

  • Bachelor's Degree (or higher) in social work and / or healthcare administration
  • Field Based experience
  • Licensed Practical Nurse (LPN), Certified Nursing Assistant, Home Health Aide or Medical Assistant
  • Previous work experience in the AZ Criminal Justice, detention, parole or prison release programs
  • Community Health Worker (CHW) Accreditation
  • Experience working in Managed Care, Behavioral Health and Substance Abuse
  • Knowledge of AZ Medicaid & Medicare population
  • Bilingual fluency in English and Spanish

Soft Skills:

  • Excellent communication skills
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Ability to work in multiple systems and applications to complete daily tasks

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, field based, customer service, healthcare, patient interaction, field based, advocacy

Job ID: UHG-861618
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • HSA
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • 401(K) With Company Matching
    • 401(K)
  • Professional Development

    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Tuition Reimbursement
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program

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