Community Health Worker - Field Based in Detroit, MI Area

    • Southfield, MI

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The Community Health Worker will be responsible for working with individuals that receive Michigan Medicaid benefits through UnitedHealthcare Community Plan.

Primary Responsibilities:

  • Member outreach
  • Member education
  • Assess if eligible for MiBridges and SNAP and assist with application
  • Partner with care team (community, providers, internal staff)
  • Knowledge and continued learning of community cultures and values
  • May conduct Health Risk Assessments (HRA) if needed
  • Assisting Healthy Michigan Plan (HMP) members with reporting work requirements
  • Work to increase dental utilization for all HMP members
  • Assess if eligible for MiBridges and SNAP and assist with application
  • Work to support new Mandatory Dual Special Needs Plan Reasonable Assistance requirements
  • Assist in achievement of health plan quality metrics such as: Postpartum and newborn education reinforcement for enrollment in the HFS/Baby Blocks program to keep members on target for well exams and shot schedule for 0-24 months, support low birth weight reduction by connecting members to SDOH resources in a face to face capacity (an enhancement to current national HFS model which is telephonic) such as prenatal classes, transportation, housing, food and social support and assessing for other risks, work to help support HEDIS metrics that impact auto band assignment
  • Work with members in addressing Social Determinants of Health
  • Build relationships with Community Based Organizations (CBO) as well as key Providers and Specialists
  • Help member set goals and develop a care plan to achieve those goals
  • Proactively engage the member to manage their own health and healthcare
  • Provide member education on community resources and benefits
  • Conduct post discharge activities from hospital facility and support connection to social services
  • May conduct Health Risk Assessments (HRA) if needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma / GED (or higher)
  • Experience with Michigan Medicaid policies and procedures
  • Knowledge of culture and values in the local community
  • Familiarity with the resources available within the community
  • Candidate must be willing to travel up to 75% between the home office and the field
  • Must have access to reliable transportation that will enable you to travel to member and/or member sites within a service delivery area
  • Candidate must have the ability to create, edit, copy, send and save documents, and correspondence, using Microsoft Word, and Microsoft Outlook

Preferred Qualifications:

  • Bachelor's Degree (or higher) in social work and / or health care administration
  • Previous experience with Michigan Medicaid policies and procedures
  • Certified Nursing Assistant, Home Health Aide or Medical Assistant
  • Bilingual in Spanish and English
  • Experience working in Managed Care
  • MiCHWA Certification
  • Previous experience working with HMP / Medicaid population
  • A bility to create, edit, copy, send and save spreadsheets using Microsoft Excel


Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV / AIDS and High - risk Pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, UnitedHealth, Michigan, Health, Community, CHW, HMP, Community Health Worker, Detroit, MiCHWA


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