Behavioral Health Advocate - Telecommute in Arizona

    • Phoenix, AZ

Position Description

You have high standards. So do we. Here at UnitedHealth Group, this includes offering an innovative new standard for care management. It goes beyond counseling services and verified referrals to programs integrated across the entire continuum of care. That means you'll have an opportunity to make an impact on a huge scale - as part of an incredible team culture that's defining the future of behavioral health care.

The goal of the Arizona (AZ) Behavioral Health Advocate (BHA) for Individuals with Developmental Disabilities (IDD) role is to help members live their lives to the fullest by empowering individuals with development disabilities to lead self-directed, healthy, and meaningful lives. The AZ IDD BHA will coordinate community-based support and services that help enable individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. The AZ IDD BHA will additionally coordinate members physical and behavioral health services, Children's Rehabilitative Services (CRS) and limited long term services and supports (LTSS).

If you are located in Arizona, you will have the flexibility to telecommute as you take on some tough challenges.

Primary Responsibilities:

  • Utilize advanced clinical skills to engage members via a member and family centered care planning process
  • Assist members and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services
  • Identify high-risk, co-morbid needs of members who have serious mental illness and developmental disabilities
  • Identify and remove barriers to procurement, delivery, participation in and success of services
  • Partner with designated external providers, programs, entities to address the needs, gaps in care, and recovery goals of complex and high risk members
  • Partner with parents, family and natural community supports to enable members to receive services while remaining in their homes and communities
  • Partner with internal clinical teams to coordinate a seamless transition for members from an inpatient setting to community based services
  • Assist in the development of a relevant and member-specific aftercare plan
  • Comply with all policies, procedures and documentation standards in appropriate systems, tracking mechanisms and databases
  • Collaborate with providers to determine acuity of mental health concerns, barriers and progress; coordinate appropriate services


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:



  • Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2 or more years of experience in behavioral health



  • Licenses must be active, independent, and unrestricted in state of Arizona



  • 2+ years of experience in a related mental health setting



  • 1+ years of experience with Individuals with Developmental Disabilities in clinical/ mental health settings



  • Computer/typing proficiency to enter/retrieve data in electronic clinical records; experience with email, internet research, use of online calendars and other software applications



  • Access to high speed internet from home



  • Must live in Arizona



Preferred Qualifications:



  • Experience in an inpatient setting



  • Familiarity and experience with IDD system of care in Arizona



  • Dual diagnosis experience with mental health and developmental disabilities



  • Experience in a community mental health setting



  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients



  • Previous experience in a managed care environment



  • Experience with the Medicaid/Medicare population



  • Bilingual skills (fluency in Spanish/English)



Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Behavioral Health, IDD, Intellectual and Developmental Disabilities, Arizona, telecommuter, telecommute, work from home, remote

With offices around the world, UnitedHealth Group's headquarters are located in the Minneapolis metropolitan area.

UnitedHealth Group Company Image


Back to top