Account Manager, Optimal Practice - Santa Maria, CA

    • Santa Maria, CA

Position Description

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Account Manager (Optimal Practice Team) - Santa Maria CA is a healthcare revenue cycle subject matter expert with experience in multiple functional areas such as patient access, revenue integrity, and patient financial services. The Account Manager (Optimal Practice Team) will work collaboratively with the client management executive, Optum360 operational leadership, and client leadership to identify client and Optum360 operational improvement using data analysis and industry best practice knowledge in revenue cycle.

If you are located in the Santa Maria, CA area, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Coordinate and complete projects across various functional areas
  • Be able to complete projects on time and within budget
  • Monitor and track project statuses, reporting back to project teams and leaders
  • Be a valued contributor to the Performance Improvement and Operations teams
  • Provide analytical support to the Performance Improvement, Operations, and Client Management teams
  • Perform root cause analysis when determining areas of opportunity to improve performance excellence
  • Be able to interpret data and anticipate changes in client performance based upon information gleaned from the client, operations management, operational observations and the client management executive
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Coordinate and be responsible for the development and distribution of client reporting at a cadence and frequency defined by the client management executive
  • Work collaboratively with the OAS Exchange Team regarding data / metric needs
  • Be prepared to make operational and strategic recommendations to leadership, the client management executive and operations management teams using data driven analytics and process / system knowledge
  • Identify client accomplishments / barriers in achieving operational excellence
  • Work collaboratively with the client management executive and operational leader in the management and development of client action and performance improvement plans
  • Perform operational process reviews, documenting findings using toolkit360 tools
  • Maintain communication with team and key stakeholders
  • Escalate potential risks / issues identified to project stakeholders and leadership
  • Make presentations to leadership and project teams on project updates, expected results, and findings
  • Provide explanation and interpretations of data within area of expertise
  • Grow to understand and represent Optum technology and services and how they will improve client operations
  • Manage assigned team members, work plans, project tasks, and assignments in accordance with budget

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or GED (or higher)
  • 5 + years of experience in end-to-end healthcare revenue cycle leadership experience
  • 3 + years of experience with accounts receivables
  • 3 + years of experience with denials management
  • Analysis experience using analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy to relay process improvement plans back to client
  • Proficient with Microsoft Office Word (creating and editing documents), Microsoft Excel (general spreadsheet navigation, date entry and analysis), Microsoft PowerPoint (creating and editing slides for presentations) and Microsoft Outlook (email and calendar)
  • Must be able to travel between office and client's site in Santa Maria, CA
  • Ability to Travel up to 50% locally


Preferred Qualifications:
  • Bachelor's Degree (or higher)
  • Proficient with Microsoft Project (designing and organizing project plans) and Microsoft Visio (design and illustrate process flows)
  • Advanced Microsoft Excel skills (pivot table, writing macros, data analytics)
  • SQL (writing and executing queries)
  • Prior experience identifying data trends and issues
  • Strong experience in statistics and using statistical packages for analyzing datasets

Soft Skills:
  • Is a critical thinker
  • Has advanced analytical skills
  • Able to communicate and navigate effectively across a matrix organization
  • Customer service focused
  • Ability to probe, analyze, synthesize, and articulate complex subject matter so it can be easily understood back to client

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Groupis an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: healthcare revenue cycle, end to end revenue cycle, denials management, leadership, statistics, statistical packages, root cause analysis, optimal care, Optum, UHG, Santa Maria, CA, California, telecommute


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