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Unilever

Customer Service Executive

Kuala Lumpur, Malaysia

The Purpose of Role:

Drive integrated activities with the extended supply chain and customer teams, as well as through collaboration, both internally and externally, to ensure customer service requirements are understood and met.

Team Structure:

  • Reporting to: Customer Service Manager
Key Responsibilities:
  • End-to-end management of customer ordering process - sales order, return order and reject orders are processed on time according to the agreed cut-off time.
  • Regular engagement with the customer to ensure demand and supply are balanced to best fulfill the customer's requirement.
  • Produce and review service level performance and identify service level improvement opportunities.
  • Build and maintain good relationships with customers by driving effective engagement.
  • Liaison between supply planners, logistics, shared service (Hub), commercial managers, finance, and external customers.
  • Execute order to cash process according to Unilever Global Financial Control Framework.
Key Stakeholders:

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  • Internal: CD Team, Purchasing Team, Channel and Category Development Team, Finance Team, Logistic Team, Shipping Team
  • External: 3PL, Customers of Supply Chain
Travel:

No travel is required.

Essential Experience/Skill/Knowledge:
  • Bachelor's degree.
  • 2 years of customer service work experience.
  • System knowledge in SAP and BW.
  • Fundamental working knowledge in Microsoft Office Application (Excel, Word, PowerPoint).
Desirable Experience/Skill/Knowledge:
  • Good analytical skills, negotiation skills and problem-solving skills.
  • Supply Chain customer service or logistics functions.
  • Objective and result-oriented.
  • Passion to work and a strong team spirit.
How to Apply:

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.

About Unilever:

Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, many Malaysian households use our products to feel good, look good and get more out of life-giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you will be surrounded by inspiring leaders and supportive peers. Among them, you will channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we will work to help you become a better you.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Job ID: unilever-R-22455
Employment Type: Other

This job is no longer available.

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