UTA Specialist

Ultimate is ranked #1 on FORTUNE's "Best Places to Work in Technology" for 2017 and #7 for "100 Best Places to Work For" in 2017. Ultimate is also ranked #5 on the inaugural list of "100 Best Workplaces for Millennials," #5 on Fortune's "50 Best Workplaces for Diversity," and #8 on Forbes magazine's 2016 list of "Most Innovative Growth Companies."

Primary Responsibilities: (other duties may be assigned)

  • Experience in handling difficult or sensitive situations
  • Excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate.
  • Issue ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates
  • Responsible for entering and maintaining customer call problem/description detail integrity in call tracking system
  • Consistently model the highest levels of support orientation and professionalism
  • Attend internal department training sessions
  • Acquire, maintain, and distribute knowledge of relevant product offerings/ current support policies, and methods of support delivery in order to provide accurate solutions to end users
  • Follow-up with customers on all open tickets to ensure customer satisfaction
  • Makes recommendations for improving service delivery
  • Adheres to Support Center Practices (SCP) guidelines

Requirements:

  • Knowledge of Microsoft Window Operating Systems/Applications as well as communication applications, Microsoft SQL Server a plus
  • Ability to multitask
  • Relevant experience with UTA or equivalent Time systems.
  • Excellent customer service skills
  • Positive team participation skills
  • Strong oral and written communication skills being able to communicate effectively via printed material, on the telephone, and over electronic services

Preferred Qualifications/Skills:

  • Working knowledge of UltiPro applications a plus
  • Basic understanding of payroll principles a plus

Travel Requirement: Limited upon request

This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


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