Strategic Accounts Associate

Ultimate is ranked #1 in FORTUNE’s Best Places to Work in Technology for 2016 and #15 for 100 “Best Places to Work For in 2016.” This is the 5th year in a row we have been ranked on FORTUNE’s list. We were #21 in 2015, #20 in 2014, and #9 in 2013. Ultimate is also ranked #5 on the inaugural list of “100 Best Workplaces for Millennials” and #8 on Forbes magazine’s 2016 list of the “Most Innovative Growth Companies.”

Primary Responsibilities: (other duties may be assigned)

  • Develop deep insight into respective customers and their business
  • Responsible for uploading and analyzing customer data
  • Serve as an advocate for Ultimate in driving industry best practices and the evolution of Ultimate’s product and platform functionality integral to the client’s success
  • Advise executives on industry trends and important market developments to help Ultimate outpace competitive threats
  • Act as an advisor to the Strategic Accounts Manager on market trends
  • Proactively engage with all assigned customers and establish relationships with all key customer contacts
  • Establish partnerships with all Service and Support members including
  • Capture data with every customer interaction, to assist in improving customer service quality, organizational process and product trends for development.


  • Proficient in Microsoft Office products (Word, Excel, Outlook)
  • Can simplify complex processes
  • Excellent analytical skills
  • Strong oral and written communication skills
  • Professionalism
  • Confidence
  • Strong interpersonal skills
  • Adaptability
  • Intellectual curiosity
  • Courage to continuously raise the bar
  • Positive attitude and passionate about client loyalty
  • Comfortable working multiple projects simultaneously
  • Strong decision making skills
  • Strong ability to build relationships with both internal and external customers
  • Experience in CRM and/or HCM
  • Consulting experience with fortune 500 clients highly desired
  • Project management and client facing skills
  • Stakeholder presentation and consensus building skills
  • Detail oriented
  • Highly motivated and team oriented
  • Highly organized with exceptional follow through
  • Ability to multi-task and manage multiple client needs with competing priorities.
  • Flexible schedule and time management skills

Education/Certification/License: BA/BS degree preferred

Travel Requirement: Limited Travel upon request

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