P/t Desktop Engineer

Come join the multi-award winning Ultimate Software, a leading provider of unified human capital management (HCM) SaaS solutions for global businesses! We are seeking a part-time Desktop Technician to work in our Alpharetta office. The Desktop Technician is expected to work from Monday to Thursday 8:30AM – 3:30PM to assist in the provisioning of laptops/desktops for new and existing employees. The Desktop Technician will primarily be responsible for provisioning Windows 7, Windows 10 and Mac laptops/desktops with the appropriate applications for Ultimate Software's office-based and virtual employees. The ideal candidate is a self-starter and highly-motivated who will be able to get up to speed and become a contributing member of the team very quickly.

Ultimate is ranked #1 on FORTUNE's "Best Places to Work in Technology" for 2017 and #7 for "100 Best Places to Work For" in 2017. Ultimate is also ranked #5 on the inaugural list of "100 Best Workplaces for Millennials," #5 on Fortune's "50 Best Workplaces for Diversity," and #8 on Forbes magazine's 2016 list of "Most Innovative Growth Companies."

Primary Responsibilities:

  • Imaging and deploying Windows and Mac systems to employees in the organization
  • Flexibility to handle varying IT-related tasks and ability to learn on the fly

Requirements:

  • At least 1 year of technical experience in desktop/laptop hardware troubleshooting and repair
  • Basic knowledge of Microsoft Office applications
  • Knowledge of Windows and Mac operating systems
  • Basic understanding of computer networking protocols and concepts
  • Must have strong analytical problem solving skills
  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Ability to lift 50 lbs
  • Ability to work independently and within a tea
  • Ability to multi-task across multiple incidents
  • Strong decision-making skills

Preferred Qualifications/Skills:

  • A+ certification
  • MCDST certification
  • ITIL certification

Education/Certification/License:

  • Associate's degree or equivalent work experience in the field

Travel Requirement: None

This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


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