People Success Manager (bi)

Ultimate Software is seeking a customer focused individual to act as a People Success Manager for our Business Intelligence Customer Success Team.

Ultimate is ranked #1 on FORTUNE's "Best Places to Work in Technology" for 2017 and #7 for "100 Best Places to Work For" in 2017. Ultimate is also ranked #5 on the inaugural list of "100 Best Workplaces for Millennials," #5 on Fortune's "50 Best Workplaces for Diversity," and #8 on Forbes magazine's 2016 list of "Most Innovative Growth Companies."

Primary Responsibilities:

The People Success Manager supervises the daily activities of the team to ensure efficient and effective delivery of quality service to our customers. Qualified candidates are highly-motivated, with strong leadership skills, solution-driven and possess a drive to deliver a high standard of service to our customers. A general knowledge of payroll and human resource concepts and regulations along with a knowledge of UltiPro HCM product is a plus. You will be measured on customer retention and customer satisfaction. This position reports to the Director of Customer Success.

Requirements:

  • Minimum of 5 years of experience in a Customer Support environment required
  • Experience in handling difficult and/or escalated situations
  • Ability to interface effectively with Rapid Response, Core Support, Activation, Sales, Marketing and Development departments
  • Working knowledge of UltiPro applications a plus
  • Minimum of 5 years of Human Resources or Payroll experience preferred
  • High volume contact center experience supervising an employee base working in a fast paced environment preferred
  • Demonstrate leadership, decision-making and team building skills
  • Demonstrate strong oral, written and verbal communication skills
  • Communicate effectively via phone, email and in a group presentation setting
  • Demonstrate strong presentation skills
  • Demonstrate problem-solving and negotiation/influence skills
  • Excellent positive customer service skills
  • Outstanding organizational, problem solving, and communication skills

Education/Certification/License: Bachelor's Degree in Business Administration, Accounting, or MIS, or equivalent

Travel Requirement: Limited travel upon request

This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


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