People Success Manager

Ultimate Software is seeking a customer focused individual to act as a People Success Manager for our Specialty Teams.

Ultimate is ranked #1 in FORTUNE’s Best Places to Work in Technology for 2016 and #15 for 100 “Best Places to Work For in 2016.” This is the 5th year in a row we have been ranked on FORTUNE’s list. We were #21 in 2015, #20 in 2014, and #9 in 2013. Ultimate is also ranked #5 on the inaugural list of “100 Best Workplaces for Millennials” and #8 on Forbes magazine’s 2016 list of the “Most Innovative Growth Companies.”

Primary Responsibilities:

The People Success Manager supervises the daily activities of the team to ensure efficient and effective delivery of quality service to our customers. Qualified candidates are highly-motivated, with strong leadership skills, solution-driven and possess a drive to deliver a high standard of service to our customers. A general knowledge of payroll and human resource concepts and regulations along with a knowledge of UltiPro HCM product is a plus. You will be measured on customer retention and customer satisfaction. This position reports to the Director of Customer Success.

Requirements:

  • Minimum of 5 years of experience in a Customer Support environment required
  • Experience in handling difficult and/or escalated situations
  • Ability to interface effectively with Rapid Response, Core Support, Activation, Sales, Marketing and Development departments
  • Working knowledge of UltiPro applications a plus
  • Minimum of 5 years of Human Resources or Payroll experience preferred
  • High volume contact center experience supervising an employee base working in a fast paced environment preferred
  • Demonstrate leadership, decision-making and team building skills
  • Demonstrate strong oral, written and verbal communication skills
  • Communicate effectively via phone, email and in a group presentation setting
  • Demonstrate strong presentation skills
  • Demonstrate problem-solving and negotiation/influence skills
  • Excellent positive customer service skills
  • Outstanding organizational, problem solving, and communication skills

Education/Certification/License: Bachelor’s Degree in Business Administration, Accounting, or MIS, or equivalent

Travel Requirement: Limited travel upon request


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