People Operations Manager

The People Operations Manager is an operational, process-driven and “roll up your sleeves” role that oversees general HR administration, employment compliance, onboarding, background checks, I-9 processing, FLSA tests, and immigration matters. This individual will be responsible for enhancing and revamping current processes while leading and developing a small team of HR Specialists.

Ultimate is ranked #1 in FORTUNE’s Best Places to Work in Technology for 2016 and #15 for 100 “Best Places to Work For in 2016.” This is the 5th year in a row we have been ranked on FORTUNE’s list. We were #21 in 2015, #20 in 2014, and #9 in 2013. Ultimate is also ranked #5 on the inaugural list of “100 Best Workplaces for Millennials” and #8 on Forbes magazine’s 2016 list of the “Most Innovative Growth Companies.”

Primary Responsibilities: (other duties may be assigned)

  • Recommend new approaches, policies and procedures to effect continual improvements and document them in consistent, visually appealing templates.
  • Lead the development of People Operations team goals and objectives.
  • Spearhead and lead from inception to completion special Human Resources projects, which at times will involve cross-departmental team members.
  • Manage new hire onboarding administration process, ensuring a seamless and best-in-class transition.
  • Manage and process organizational changes (promotions, transfers, etc.) and work closely with HRIS to create and maintain hierarchy and job code designations.
  • Partner closely with Talent Acquisition, HRIS and Payroll departments to ensure compliance with respect to employment law matters.
  • Partner with People Advocates in other offices to ensure state & local employment regulations are properly posted and maintained.
  • Oversee electronic filing project in partnership with Accounting and Payroll.
  • Ensure compliance with all federal, state and local employment laws, including Fair Labor Standards Act (FLSA).
  • Communicate any employment law updates/changes to organization.
  • Develop and maintain affirmative action program; file Employer Information Report EEO-1 annually; maintain other records, reports and logs to conform to EEO regulations.
  • May be asked to enhance and maintain certain People “spaces” in Ultipro and/or UltiHome portals.


  • 8+ years of related HR experience in multiple areas, notably HR Generalist, Compensation Administration, HRIS/Analytics, I-9 Processing, Immigration, and EEO-1.
  • 2+ years of management experience required.
  • High proficiency to expert in Microsoft Office Suite, primarily in Excel, PowerPoint, Word and Outlook.
  • Strong experience in regulatory employment law, specifically as it relates to Immigration, FLSA and EEO-1.
  • Experience with rapid and complex changing work environment.
  • PHR professional designation preferred.
  • Passion for innovative HR Solutions and process improvement. Demonstrated experience driving process improvements and specific skills in Kaizen or Lean Six Sigma methodologies preferred.
  • Strong multitasking and organizational skills.
  • Ability to set priorities, meet challenging deadlines and quickly get up to speed.
  • Self-directed individual with initiative, analytical and problem solving skills.
  • Project management and strategic planning skills.
  • Collaborative and a team player.
  • Ability to work with groups and teams to identify issues and solve problems.
  • Ability to navigate through ambiguity.
  • Can effectively coach and develop professionals.
  • Showcases diplomacy, professional maturity, and an ability to keep confidences.
  • Customer service oriented and has an ability to listen and understand business priorities.
  • Strong interpersonal and relationship building skills.
  • Ability to give and receive constructive feedback.
  • Ability to partner with employees at all levels, including senior executives.
  • Flexible and has an ability and willingness to continue to learn.


  • Bachelor’s degree in Human Resources, Business or related field required.

Travel Requirement: Limited travel upon request

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