Payroll Specialist

The Payroll Specialist performs payroll-related functions, including payroll processing, payroll tax compliance, automated timekeeping systems and payroll reporting in a multi-site, multi-state, high-volume environment. The Payroll Specialist provides excellent customer service to managers and associates and is well versed in payroll compliance, taxes and reporting.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's "Best Places to Work in Technology" for 2017 and #7 on the "100 Best Companies to Work For" list in 2017. Ultimate is also ranked #1 on the Fortune's "100 Best Workplaces for Millennials" for 2017 and #5 on its "50 Best Workplaces for Diversity" list for 2016.

Essential Duties and Responsibilities: (other duties may be assigned)

  • Performs payroll-related functions including but not limited to payroll processing, audits and maintenance
  • Processes payroll(s) for multi-frequency Managed Services clients as scheduled
  • Performs file imports into payroll system from various sources and reviews and verifies payroll data in a timely manner
  • Prepares off-cycle payrolls and manual checks as necessary
  • Escalates non-routine inquiries and issues to Team Lead or Manager
  • Builds strong partnership with clients by providing superior service
  • Identifies areas of client dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve
  • Develops and maintains awareness of SSAE16 requirements and accountable for compliance of each task performed
  • Employs root cause analysis, troubleshooting, trending and preventative measure methods
  • Reconciles all payroll-related accounts and activities
  • Assists with new client implementations as requested
  • Assists with related special projects as required
  • Performs other duties as assigned by manager
  • Maintain discretion and professionalism with team members and clients
  • Attends and/or facilitates regular client calls
  • Serve as first point of contact for projects, tasks or issues
  • Quarter End, Year End, and Open Enrollment assistance and task execution

Required Qualifications/Skills:

  • Quickly and easily adapts to change and shifting priorities with enthusiasm
  • Actions and words consistently provide positive motivation and influence to their team and other teams within UMS
  • Understands priorities and what is most important to both internal and external customers
  • Eagerly meets business opportunities and challenges head-on
  • Leads by example
  • Proficient report writing capabilities
  • Experience with large corporate payroll processing that includes exposure to benefits and 401(k)
  • Knowledge of multi-state payroll tax laws
  • Knowledge of Canadian payroll laws preferred
  • Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills
  • Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
  • Ability to analyze and resolve problems through effective customer service interface and communication
  • Ability to understand and follow written and verbal instructions
  • Ability to deal effectively with a diversity of individuals at all organizational levels
  • Coordinate multiple tasks simultaneously

Education/Certification/License:

  • Associate's degree (A.A.) or equivalent, three to five years related experience, or equivalent combination of education and experience
  • FPC/CPP Certification preferred

Travel Requirement: Up to 10%

This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


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