Part-time Operations Technician I

Ultimate Software is seeking a Part Time Business Operations Technician to work in our Santa Ana office as part of our Business Operations Center. Ultimate Software's BOC provides world-class monitoring and front line problem analysis and remediation for payroll related files. Primary responsibilities of this role entail ongoing, proactive monitoring of business-critical payroll processes, remediating issues as detected. Additional responsibilities include validation of expected data export transmissions and interfacing with support personnel and product specialists. This position is demanding and plays an integral role in the success of our organization.

Ultimate is ranked #1 on FORTUNE's "Best Places to Work in Technology" for 2017 and #7 for "100 Best Places to Work For" in 2017. Ultimate is also ranked #5 on the inaugural list of "100 Best Workplaces for Millennials," #5 on Fortune's "50 Best Workplaces for Diversity," and #8 on Forbes magazine's 2016 list of "Most Innovative Growth Companies."

Primary Responsibilities:

  • Provide ongoing monitoring of critical payroll business processes.
  • Validate, Remediate, Escalate failure conditions, or process failures to Support Contacts for immediate action.
  • Retrieve and record all business process confirmations.
  • Validate exceptions reports and notify appropriate Support team member if applicable.
  • Validate all expected data exports that have been created and delivered to intended destination.
  • Inform Support of any missing data exports so that they may be remediated and delivered to customer.
  • Interface with Support personnel on an as needed basis.
  • Run and distribute daily/nightly reports as needed.

Requirements:

  • Minimum of 2 years' experience in an Analytical role or Customer Support role
  • General PC competency
  • Experience working in Microsoft Excel and Microsoft Word
  • Ability to multitask and adapt quickly to an ever-changing, progressive environment
  • Positive team participation skills
  • Strong oral and written communication skills
  • Prior experience working in a monitoring center is a plus
  • Process and procedure driven
  • Must have strong skills in problem analysis
  • Ability to work in a team environment and partner effectively with others.
  • Ability to communicate effectively (listening, presenting and questioning)
  • Ability to manage conflict effectively by maintaining a level of civility and professional respect
  • Ability to be flexible in a negotiating environment
  • Excellent customer service skills
  • Positive team participation skills
  • Strong organizational, written and communication skills

Preferred Qualifications/Skills:

  • A+ Certification Exam

Education/Certification/License:

  • Bachelor's degree in MIS or related Business Technology degree preferred.

Travel Requirement: None

This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


Meet Some of Ultimate Software's Employees

Markese R.

Team Lead, Time Clock Team

As Team Lead, Markese takes care of the time clock needs, whether it’s related to hardware, software, or networking, ensuring customers can utilize the time clock functions without disruption.

Ted V.

VP, Technical Services Delivery

As VP, Technical Services Delivery, Ted is responsible for the successful implementation of Ultimate Software’s products with the Technical Services Team.


Back to top