Part Time/temp Desktop Engineer

Come join the multi-award winning Ultimate Software, a leading provider of unified human capital management (HCM) SaaS solutions for global businesses! We are seeking a part-time Desktop Technician to work in our Santa Ana office. The Desktop Technician is expected to work from Monday to Thursday 8:30AM – 3:30PM to assist in the provisioning of laptops/desktops for new and existing employees. The Desktop Technician will primarily be responsible for provisioning Windows 7, Windows 10 and Mac laptops/desktops with the appropriate applications for Ultimate Software's office-based and virtual employees. The ideal candidate is a self-starter and highly-motivated who will be able to get up to speed and become a contributing member of the team very quickly.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's "Best Places to Work in Technology" for 2017 and #7 on the "100 Best Companies to Work For" list in 2017. Ultimate is also ranked #1 on the Fortune's "100 Best Workplaces for Millennials" for 2017 and #5 on its "50 Best Workplaces for Diversity" list for 2016.

Essential Duties and Responsibilities:

  • Provision Windows 7/10 and macOS laptops/desktops with the appropriate applications for the organization office based and virtual employees following existing build processes for new hire, yearly laptop refresh and standard break-fix
  • Provide off-site conference support for local conferences which requires application and BIOS updates
  • Assist in office moves and new office setup by setting up new gear and/or assisting in the breakdown and re-deployment of gear
  • Monitor, analyze, prioritize and classify all open incidents/requests
  • Responsible for escalating incidents/requests to appropriate support teams
  • Properly document incidents/requests into the ServiceNow Service Management System
  • Keep the team and management informed of outages, discrepancies, unexpected issues, and trending incidents
  • Assign users and computers to proper groups in Active Directory and Exchange
  • Adhere to the Client Technology Services (CTS) team policies and procedures

Required Qualifications/Skills:

  • At least 1 year of technical experience in desktop/laptop hardware troubleshooting and repair
  • Experience with Windows 7/10, macOS, MS Office Applications
  • Knowledge of workstation hardware and software
  • Basic understanding of computer networking protocols and concepts
  • Strong written and verbal communication and excellent customer service skills
  • Strong critical thinking and analytical problem solving skills to assist in problem solving
  • Self-starter and highly-motivated who will be able to get up to speed and become a contributing member of the team very quickly
  • Ability to lift 50 lbs.
  • Ability to prioritize and effectively execute tasks while maintaining accuracy and attention to detail
  • Ability to manage multiple tasks
  • Ability to demonstrate reliability and dedication
  • Self-motivated and capable of working effectively with some supervision
  • Detail oriented
  • Must be able to work effectively as part of a team

Preferred Qualifications/Skills:

  • Previous experience with a Service Desk system and processes is preferred
  • Previous experience with Active Directory and laptop/desktop/printer hardware architecture is preferred
  • Experience with Microsoft Outlook/Exchange is preferred
  • Experience with ServiceNow is a plus
  • Account management and maintenance experience preferred
  • Experience in a call center environment is preferred

Education/Certification/License:

  • Associates of Arts degree preferred or equivalent work experience
  • Two or more years of experience in a technology related or customer support related position preferred
  • A+ Certification preferred
  • ITIL v3 Foundations Certification preferred

Travel Requirement:

  • Minimal – 1-2 weeks per year

This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


Meet Some of Ultimate Software's Employees

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