Data Center Technician

Ultimate Software is seeking a Part Time Data Center Operations Technician to work in our Phoenix data center as part of our Cloud Operations Services team. Ultimate Software's Cloud Operations Services team provides world-class monitoring and front line problem analysis and remediation for infrastructure and application/hardware platforms, leveraging industry-standard system and application monitoring tools and utilities. Primary responsibilities of this role include troubleshooting environmental issues, analyzing infrastructure alerts, and processing infrastructure changes. Additional responsibilities include performing daily operations tasks such as identifying and correcting hardware alerts, maintaining equipment inventories, racking and cabling equipment, assisting vendors and internal Cloud Engineers with deploying and replacing hardware components. Platforms include Microsoft Windows operating systems, Linux, Microsoft SQL Server, IIS, VMWare, SolidFire, OpenStack, Juniper, F5, Dell, and Java-based systems. This position is demanding and plays an integral role in the success of our organization.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's "Best Places to Work in Technology" for 2017 and #7 on the "100 Best Companies to Work For" list in 2017. Ultimate is also ranked #1 on the Fortune's "100 Best Workplaces for Millennials" for 2017 and #5 on its "50 Best Workplaces for Diversity" list for 2016.

Essential Duties and Responsibilities: (other duties may be assigned)

  • Proactive monitoring of production systems with a sense of urgency when issues arise; environment consists of several thousand production systems and nodes.
  • Issue-driven communication to ensure active engagement by escalation staff and timely and effective updates to management.
  • Troubleshoot application and infrastructure related incidents.
  • Infrastructure capacity management, including power and HVAC.
  • Server, network, and storage equipment installations.
  • Maintain continuous operation of mission-critical systems; ensure optimal performance levels are sustained.
  • Regularly interface with Tier 2 and Tier 3 support personnel.
  • Execute planned changes.
  • Maintain accurate and current equipment inventories and rack elevations.
  • Evaluate and document critical data regarding system performance.
  • Problem analysis and remediation.
  • Position requires flexibility in shift schedule.
  • Works under minimal supervision.
  • On call rotation.

Required Qualifications/Skills:

  • Ideal candidate will possess experience working in an enterprise environment of a least 100 servers, with 3+ years in a technical support position, and 2+ years hands-on experience in Data Center operations.
  • Minimum of 3 years' experience working with Windows 2003/2008 Server and Active Directory.
  • Minimum of 3 years' experience in hardware-related issues' troubleshooting and repair.
  • 2+ years' experience working with VMWare.
  • 2+ years' experience in data cable wiring and management.
  • Experience working with enterprise network monitoring tools (Orion and MS SCOM a plus).
  • Experience working with Juniper devices and NAS/SAN a plus.
  • Experience with Linux operating system a plus.
  • Ability to multitask and adapt quickly to emerging technologies.
  • Process and Procedure driven.
  • Must have excellent skills in problem analysis and troubleshooting complex technical issues.
  • Ability to lift equipment in excess of 50lbs.

Preferred Qualifications/Skills:

  • Experience troubleshooting issues with and supporting Juniper network devices and SAN-based technologies is a plus.
  • Experience working with enterprise Network Load-Balancers, e.g., F5 and Cisco is a plus.
  • Experience working with virtual server platforms, preferably VMWare.
  • Experience working with multiple server hardware platforms, including Dell and HP.
  • Experience working with Opensource platforms is a plus.

Interpersonal Skills:

  • Ability to work in a team environment and partner effectively with others
  • Ability to communicate effectively (listening, presenting and questioning)
  • Ability to manage conflict effectively by maintaining a level of civility and professional respect
  • Ability to be flexible in a negotiating environment
  • Excellent customer service skills
  • Positive team participation skills
  • Strong organizational, written and communication skills

Education/Certification/License:

  • Bachelor's degree in Engineering, Computer Science, MIS, or related Technology Degree preferred.
  • Preferred Microsoft certifications: MCP, MCSE, or MCDBA.

Travel Requirement: minimal

This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


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