Customer Success Specialist, Rising Stars Program

At Ultimate – ranked number one in Fortune’s “Great Places to Work in Technology” list for 2016, and 15th in the “Best Places to Work” survey in 2016 – we are looking for candidates with strong customer service backgrounds, proven relationship-building skills and a passion for working with technology. We are also ranked #5 on the inaugural list of “100 Best Workplaces for Millennials” and #8 on Forbes magazine’s 2016 list of the “Most Innovative Growth Companies.” https://www.youtube.com/watch?v=JrHGFIWX2R4&feature=youtu.be

Ultimate Software is opening a new office in the St. Louis market because of its continued growth and is seeking world- class customer service talent for our product support.

A 12 week paid training program will prepare you to become a Customer Success Specialist in the growing field of Human Capital Management a similar role to Software Support.

Primary Responsibilities:

  • Provide in-depth application support via phone, email or remote session for UltiPro
  • Deliver solutions by identifying problems, researching answers, and guiding users through corrective steps
  • Entering and maintaining customer call problem/description detail into Customer Relationship Management System
  • Resolves all customer issues and is empowered to make quality decisions as a Subject Matter Expert on behalf of Ultimate Software
  • Must work well in team settings and have the ability to problem solve and multitask.
  • Develop strong relationships with customers and internal partners

Requirements:

  • Professional experience utilizing excellent customer service, analytical & Account Manager skills
  • Strong relationship building skills
  • Highly experienced with technology with solid experience with MS Office
  • Strong team player, positive attitude, and passionate about providing World Class Customer Service
  • Strong decision-making, multi-tasking, analytical, verbal, and written communication skills

Preferred Qualifications:

  • Experience supporting applications within a hosted, Software as a Service offering
  • Working with Human Resources, Payroll, or Benefits
  • Experience in Banking, Logistics, Hospitality, or other customer-focused industry

Education/Certification/License:

  • BS/BA degree or equivalent experience

Back to top