Customer Success Specialist - Rising Stars

As a Customer Success Specialist, you begin in a paid training program called Rising Stars that prepares you to be successful in the growing field of Software, Payroll and Human Capital Management. At the end of the training, you will enter a career where you:

  • Capitalize on your customer service and account management skills
  • Support a Cloud-Based Enterprise Application
  • Be an expert at solving payroll issues and assisting with other HR issues
Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's “Best Places to Work in Technology” for 2018 and #3 on the “100 Best Companies to Work For” list in 2018. Ultimate is also ranked #1 on the Fortune’s “100 Best Workplaces for Millennials” for 2017 and #3 on its"Best Workplaces for Diversity” list for 2017.

Primary Duties and Responsibilities:

  • Proactively help clients get more value out of UltiPro by providing in-depth support and solutions via phone, email or remote session
  • Enter and maintain customer call problem/description detail into Customer Relationship Management System
  • Be empowered to resolve issues by making quality decisions as a Subject Matter Expert
  • Develop strong relationships with customers and internal partners
Required Qualifications:

  • Min of 2 years professional experience utilizing strong customer service skills
  • Strong relationship building skills and account management experience
  • Intermediate knowledge of MS Office and ability to learn complex software
  • Strong team player, positive attitude, and passion for providing World Class Customer Service
  • Strong decision-making, multi-tasking, analytical, verbal, and written communication skills
Preferred Qualifications:

  • Experience supporting end users within a hosted, Software as a Service offering
  • Knowledge of Human Resources, Payroll, or Benefits
  • Experience in Banking, Logistics, Hospitality, or other customer focused industry
Education/Certification/License:

  • BS/BA degree or equivalent experience preferred
Travel Requirement:None

This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


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