Customer Success Specialist

At Ultimate – ranked number one in Fortune’s “Great Places to Work in Technology” list for 2016, and 15th in the “Best Places to Work” survey in 2016 – we are looking for candidates with strong customer service backgrounds, proven relationship-building skills and a passion for working with technology. We are also ranked #5 on the inaugural list of “100 Best Workplaces for Millennials” and #8 on Forbes magazine’s 2016 list of the “Most Innovative Growth Companies.”


A 12 week paid training program will prepare you to become a Customer Success Specialist in the growing field of Human Capital Management.

At the end of the training, you will enter a career where you:

  • Capitalize on your customer service and account management skills
  • Support a Cloud-Based Enterprise Application
  • Are an integral part of a team that wants to experience working alongside professionals that support a world class software offering

Primary Responsibilities:

  • Provide in-depth support via phone, email or remote session for UltiPro
  • Deliver solutions by identifying problems, researching answers, and guiding users through corrective steps
  • Entering and maintaining customer call problem/description detail into Customer Relationship Management System
  • Resolves all customer issues and is empowered to make quality decisions as a Subject Matter Expert on behalf of Ultimate Software
  • Must work well in team settings and have the ability to problem solve and multitask.
  • Develop strong relationships with customers and internal partners


  • Professional experience utilizing strong customer service skills
  • Strong relationship building skills and account management experience
  • Highly experienced with technology with solid experience with MS Office
  • Strong team player, positive attitude, and passionate about providing World Class Customer Service
  • Strong decision-making, multi-tasking, analytical, verbal, and written communication skills
  • Supporting customers and/or end users within a hosted, Software as a Service offering
  • Working with Human Resources, Payroll,or Benefits
  • Experience in Banking, Logistics, Hospitality, or other customer focused industry


  • BS/BA degree or equivalent experience

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