Custom Interface Specialist- CST Hours

As the Custom Interface Support Specialist, you are part of a team that plays a key role in supporting our custom interfaces within our Human Capital Management Systems.

This position requires strong analytical, problem solving, and troubleshooting skills. The qualified candidate possesses broad experience in handling difficult or sensitive situations for high profile customers in a professional, timely, and thorough manner. Qualified candidates are self-starters, organized and highly-motivated to provide excellent customer service. The ideal candidate will also have excellent verbal and written communication skills, as well as functional and technical knowledge of Human Capital Management Systems.

Ultimate is ranked #1 in FORTUNE’s Best Places to Work in Technology for 2016 and #15 for 100 “Best Places to Work For in 2016.” This is the 5th year in a row we have been ranked on FORTUNE’s list. We were #21 in 2015, #20 in 2014, and #9 in 2013. Ultimate is also ranked #5 on the inaugural list of “100 Best Workplaces for Millennials” and #8 on Forbes magazine’s 2016 list of the “Most Innovative Growth Companies.”

Primary Responsibilities: (other duties may be assigned)

  • Daily use of MS SQL Server for SQL Statements and Stored Procedures
  • Create scheduled jobs in SQL to run daily queries for data integrity
  • Provide outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise, with thorough and timely response
  • Liaison between customer, support and Technical Consulting working to facilitate resolutions to problems reported by customers
  • Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures in order to provide accurate solutions to customers
  • Make recommendations for improving procedures
  • Attend internal and external department training sessions as required
  • Adhere to Support Center Practices (SCP) guidelines
  • Other duties as assigned by Custom Interface Manager
  • Case ownership from initial contact to resolution
  • Escalate to the appropriate team for research and resolution as needed
  • Case Management – Assigned customer base

Requirements:

  • Knowledge of SQL Database Programing (MS Transact SQL, SSIS, Relational Databases)
  • Proficiency with Microsoft Office Applications
  • Excellent analysis, problem solving and troubleshooting skills
  • Strong technical acumen
  • Team player: collaborative, positive & professional attitude
  • Excellent customer service with exceptional follow-up skills
  • Highly organized, detail oriented and accurate
  • Ability to handle difficult or sensitive situations
  • Strong verbal and written communication skills
  • Ability to multitask, including high priority issues
  • Self-motivated with a desire to learn and develop new skills
  • Bachelor’s Degree preferred
  • Knowledge of Benefits Administration is a plus
  • Knowledge or experience with the Ultipro Human Capital Management system or other HCM Systems is a plus

Travel Requirement: Limited upon request


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