Benefits Coordinator

The Benefits Coordinator position provides telephonic and email support to employees with regards to enrollments and related questions through the Benefits Employee Engagement Center.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's “Best Places to Work in Technology” for 2018 and #3 on the “100 Best Companies to Work For” list in 2018. Ultimate is also ranked #1 on the Fortune’s “100 Best Workplaces for Millennials” for 2017 and #3 on its "Best Workplaces for Diversity” list for 2017.

Essential Duties and Responsibilities:

  • Assist employees in accessing and navigating benefits system
  • Educate employees on system enhancements related to benefits
  • Provide explanation of benefits option based on client summary plan description/s
  • Assists with life event changes for newly eligible employees, marriages/births and related dependent verifications
  • Benefits Compliance and Privacy Risk training as required
  • Monitor call trends and proactively notify Benefits Specialist of any potential issues
  • Establish and maintain effective relationships with client benefits and HR managers
  • Correspond with benefit carriers to validate benefit coverage
  • Participate in system testing in preparation for Open Enrollment or new life events
  • Responsible for creating and monitoring client interactions via CRM system
  • Escalate non-routine inquiries and issues to Benefits Specialist and/or Benefits Manager
  • Participate in client related meetings as needed
  • Assist with client audits as requested
  • Assist with related special projects as needed
  • Other duties and/or daily tasks as assigned
Preferred Qualifications/Skills:

  • Basic working knowledge of benefits ERISA laws and regulations
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Strong organizational, problem-solving, and analytical skills
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Acute attention to detail
  • Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
  • Excellent customer service skills
  • Experience with Ultimate Software preferred and/or other HCM technology
  • Ability to deal effectively with a diversity of individuals at all organizational levels
  • Ability to understand and follow written and verbal instructions
  • Ability to effectively present information and respond to questions
Education/Certification/License:

  • Associate’s degree (A.A.) or equivalent, one to two years related experience, or equivalent combination of education and experience




This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


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