Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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About the Team
The Customer Marketing team plays a pivotal role in driving product adoption, awareness, and value realization across the UKG Ready customer base. We're a cross-functional, collaborative group working closely with internal teams to ensure customers are informed, empowered, and supported throughout their journey. From release readiness to personalized content and campaign execution, we focus on delivering relevant, timely experiences that help customers get the most out of their solutions. With a mix of strategic insight and hands-on execution, we bring creativity, process discipline, and customer passion to everything we do.
About the Role
Are you a creative, customer-obsessed marketer who thrives on crafting impactful experiences? Join us as a Customer Marketing Specialist and help shape meaningful experiences for thousands of UKG Ready customers.
In this role, you'll be the voice behind our product communications-developing content that educates, engages, and inspires adoption. Your work will directly influence customer satisfaction, retention, and product adoption across the UKG Ready platform. As a key member of the Customer Marketing team, you'll collaborate across departments to bring the customer journey to life-making sure users have what they need when they need it.
What You'll Do
- Develop and execute engaging, personalized content that drives product adoption.
- Lead release readiness communications to ensure customers are prepared for updates.
- Create cross-product collateral and customer delighters that highlight new value.
- Contribute compelling content for in-person and virtual customer events.
- Collaborate with relationship management teams to deliver content that supports retention and success.
You'll Thrive in This Role If You
- Love turning complex ideas into clear, engaging content.
- Enjoy working cross-functionally in a fast-paced environment.
- Are energized by customer feedback and data-driven insights.
About You
Basic Qualifications
- 3+ years of experience in B2B or B2C customer marketing, customer success, or product communications within a SaaS environment.
- A strong customer-centric mindset and passion for helping people succeed.
Preferred Qualifications
- Bachelor's degree in marketing, communications, customer experience, or a related field.
- Experience with UKG Ready or workforce management solutions is a plus.
- Exceptional writing and communication skills, with a sharp eye for detail and storytelling.
- Organized and proactive, with the ability to manage multiple projects and hit deadlines.
- Strong collaboration skills to work cross-functionally and build relationships across teams.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $62,300 to $89,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits