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Senior Product Manager, Customer Data Enablement

San Francisco, CA

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. This hybrid position requires two days per week in our SF office.
About you

We are hiring a Senior Product Management to develop and execute a product strategy and roadmap for our Go-to-market Data Enablement platform. This is an opportunity to work closely with the product, marketing, and engineering managers across all Udemy messaging channels to create experiences, platforms and methods to deliver best in class customer experiences that drive key business outcome for Udemy.

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About this role

As the Senior Product Manager for Udemy's Customer Data Platform, you will play a pivotal role in shaping the future of our customer experience and driving data-driven decision-making across the organization. You will be responsible for overseeing the entire product lifecycle, from ideation to delivery, and collaborating with cross-functional teams to ensure the success of the Customer Data Enablement Platform.
What you'll be doing
  • Strategy and Vision: Develop a comprehensive product strategy for the Customer Data Enablement Platform aligned with Udemy's overall business objectives. Drive the vision for how customer data can be utilized to enhance user experience, personalization, and business insights.
  • Product Development: Lead the end-to-end product development process, collaborating with engineering, design, data science, and other stakeholders. Define and prioritize features, user stories, and technical requirements to deliver a world-class Customer Data Enablement Platform.
  • Cross-functional Collaboration: Work closely with marketing, sales, customer support, and other teams to understand their data needs and incorporate them into the Customer Data Platform roadmap. Foster a collaborative environment to ensure successful implementation and adoption.

    What you’ll have
    • Bachelor's degree in a relevant field; MBA or advanced degree is a plus.
    • 6+ years proven experience as a Product Manager with a focus on customer data platforms or related technologies.
    • Strong understanding of data management, analytics, and machine learning concepts.
    • Excellent communication and collaboration skills, with the ability to influence cross-functional teams.
    • Experience working in an agile development environment.
    • Familiarity with online learning platforms or e-commerce is a plus.

      We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
      Life at Udemy

      We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
      • We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

      • Learning is what we do - inside and out. Our Learning &; Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

      • Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

      • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

        Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

        At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.
        Our Benefits Start With U

        Our benefits package at Udemy "starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:
        • Core Benefits: Comprehensive medical, dental, vision, life/AD&;D, and disability coverage

        • HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions

        • Transgender Benefits: Expanded medical coverage for gender-affirming care

        • Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week "ease-back” program that enables parents to return part-time at full pay

        • Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

        • Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

        • Retirement: Pre-tax and Roth 401(k) plan with an employer contribution

        • Charitable Giving: Corporate charitable match for eligible nonprofits and charities

        • Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly

        • Holidays: Twelve paid holidays throughout the year

          Information regarding data privacy is available within the Udemy Careers Privacy Notice . #LI-SB4

Client-provided location(s): San Francisco, CA, USA
Job ID: Udemy-5094333004
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • Fitness Subsidies
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Unlimited Paid Time Off
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Company Equity
    • 401(K) With Company Matching
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program