User Experience Researcher, Uber Freight

Uber Overview

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

Job Description

Uber Freight connect shippers with truckers, much like the way the Uber connects riders and drivers. We are a team of sharp, entrepreneurial individuals who are redefining the movement of things around the world. On the Uber Freight team, we fiercely believe that our dedication to transportation technologies will bring more harmonious, highly efficient, and increasingly safer transportation logistics to our roads. We are currently looking for researchers to join our growing team who share our enthusiasm for taking on today's toughest challenges in transportation.

Uber Freight is seeking user experience researchers who aren't afraid to take on the hairy, complex, and profitable business of trucking and turn it into something simple, thoughtful, and magical. Each member of our small team of researchers is responsible for driving qualitative and quantitative research activities across a variety of teams. Researchers should be comfortable juggling many research approaches to ensure the broader Uber Freight team is empowered with the right insights for product decisions.

Learn more about the Design Team and the work being done here


  • Design and conduct user research to evaluate new and current products, using both qualitative studies (field observations, interviews, & remote and in-person usability studies) and quantitative studies (experiments and surveys).
  • Identify and explore new opportunities before they make it onto the drawing board.
  • Collaborate closely with other researchers, designers, product managers, and engineers.
  • Adapt and innovate research practices to meet team needs under the tight timeframes of a rapidly growing company.
  • Synthesize and communicate research findings to inform business decisions.
  • Connect user insights to A/B experiment (live experiment) with measureable and actionable hypotheses.


  • Minimum of 4 years of relevant user research experience in product environment. Demonstrable ability to plan and conduct mid-to-large scale research projects, in close collaboration with people in a variety of roles (we work in teams).
  • Deep understanding of the strengths and weakness of different research methods, including when and how to apply them during each product phase.
  • Excellent working knowledge of statistics and principles of survey and experiment design, including sampling, data collection and analysis.
  • Ability to clearly, concisely and persuasively communicate research findings.
  • Willingness to travel 15% time.

What You'll Do / What You'll Need / Bonus Points / About the Team

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