User Experience Researcher
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.
Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
The Design Research team's mission is to inform and influence product decisions with exceptional insights about people, technology and services in our current and future world. At Uber, we spend our days bridging the gap between physical and digital experiences, and adding value to people's everyday lives by creating transportation options and economic opportunities. If you're a researcher unafraid to push the limits and looking to work with sharp, motivated co-workers in a fun office environment, we'd love to talk with you.
We're hiring researchers with varying levels of experience to help create memorable experiences for our riders and partners, and level up products used by our city teams to keep Uber moving globally. You will help grow our talented research team within the US and beyond. Today, our researchers are based in 8 different cities that represent 6 countries, and they support products used in over 400 cities in which Uber operates.
- Design and conduct qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products
- Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale
- Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy
- Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users
- Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approaches that you invent
- Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases across products such as car rides, food delivery, and couriers
- Build empathy across the organization to improve the products we build for our riders, driver-partners, couriers, and employees in cities all around the world and always champion for our users
- BA/BS degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience
- 2 years of experience in a product development research setting
- Ability to travel within the United States and abroad
- MS or PhD degree in Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field
- 5 years of relevant experience in a product development research setting
- Track record of demonstrating excellent command of research questions within a given domain and of technical tools for the analysis of data within that domain
- Previous experience driving research programs that have had a lasting impact on product and design decisions
- Familiarity with a programming language commonly used for data manipulation and computational statistics (such as Python, R, Matlab, C++, Java or Go), and in SQL
- Previous experience conducting research in APAC, EMEA, LATAM, SEA, and working on products with global impact
- Ability to fluently communicate in languages other than English
- Previous experience identifying, onboarding, and managing external research, translation, transcription, and tools vendors
- Employees are given Uber credits every month.
- The rare opportunity to change the way the world moves. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.
- Smart, engaged co-workers.
- 401(k) plan, gym reimbursement, nine paid company holidays.
- Full medical/dental/vision package to fit your needs.
- Unlimited vacation policy; take time when you need it.
Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.
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