UberEATS Courier Operations Manager - Auckland

Uber Overview

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

Job Description

About the role

The UberEATS Courier Operations Manager role is a unique opportunity to help expand one of Uber's newest services, UberEATS. This is a critical role bringing together a three-sided marketplace and optimizing the food delivery process. This operations-driven role calls for a rare combination of creative problem solving, detail orientation, and interpersonal ability to manage partnerships.

This is an intense business side startup role, and this person will work with the EATS operations teams along with headquarters-based engineering, product, and process teams. This role will have direct responsibility for the growth of the UberEATS business.

What you'll do

  • Develop & Optimize Processes — Scale new and existing processes to allow the business to efficiently operate and grow; analyze the business to track and improve metrics and profitability
  • Analytics — Analysis of driver, restaurant, and customer metrics to properly allocate supply, guide incentive programs, and ensure high-quality experiences on the Uber system
  • Expansion Planning — Evaluate the economic and strategic costs and benefits of expanding UberEATS to new areas, develop and execute against expansion plans
  • Strategy — Decide which projects the team should prioritize, and set a daring timeline to reach those goals
  • Product Improvement — Proactively search for new features which could improve a seamless driver, customer, and restaurant experience
  • Hustle — Take ownership of uberEATS growth in your city

Here are the skills we're looking for

  • Ability to take initiative in a constantly-changing work environment
  • Experience building and optimizing processes
  • Data-driven decision making mentality and sound business discernment through strong analytical thinking
  • Deep understanding of a variety of business models (we're still proving ours)
  • A willingness to be "in the trenches" working with our driver and restaurant partners
  • Partnership management or business development experience
  • SQL knowledge a plus, but not required

EXAMPLE BACKGROUNDS:

  • Consulting, Accounting, Finance or Banking background with numbers/excel driven decision instincts
  • Corporate strategy or business development background with a willingness to roll up your sleeves
  • Engineering background with dreams of applying similar process to people processes

Perks

Perks

  • Free Uber rides!
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the way the world moves such that everyone around you is using the product you built. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.
  • Smart, engaged co-workers in a enjoyable office environment.
  • Monthly gym reimbursement.

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.


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