Uber for Business, Client Account Manager - Singapore

Uber Overview

About Uber

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our app, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 450+ cities today, Uber’s rapidly expanding global presence continues to bring people and their cities closer. If you want to have a huge impact on your city and the world, this is the place to be!

Uber for Business

Uber for Business builds products to make Uber the default choice for their business transportation needs at the employee, company, and customer level. This includes everything from our business platform that allows companies to adopt Uber organization-wide to in-app, to features like Business Profiles which make business travel more seamless for our millions of riders, and UberCENTRAL that enables businesses to provide rides for their customers.

About the Role

As a Client Success Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and influence internal strategy. You will work on a global scale to grow Uber’s business, with the goal of making every trip a business trip.

What you’ll do:

  • Work with the Account Executive team to develop success plans and ensure a seamless transition from Sales to Client Success.
  • Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall adoption and product utilization, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn.
  • Meet or exceed all assigned expansion/upsell/retention revenue targets.
  • Develop strong relationships with key clients, providing: product implementation and launch strategy and resources, internal marketing strategy, performance and utilization data, guidance during new product/feature launches, and help resolving any product issues or concerns.
  • Return important customer insights to the Product team, leveraging this information to advise on product roadmap and business strategy.
  • Work with the Client Strategy & Success Lead to develop and iterate on a prioritization model, operational infrastructure, playbooks, and internal tools and processes.

Here are the kinds of skills we’re looking for:

  • 2-4 years of B2B client success experience
  • Proven track record of client success and consistently exceeding KPIs, revenue targets, and company goals
  • Experience building marketing strategy and accompanying resources
  • Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
  • Have a competitive edge and thrive in a fast-paced team environment
  • Strong use of insights and confidence around data-driven decision making
  • Ability to problem solve, adapt, and grow quickly as we build the Client Success organization
  • Excellent organization, project management and time management skills
  • Entrepreneurial spirit and start-up hustle

Benefits:

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.

Job Description


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