Uber Expert: Salt Lake City (Contract, Part-time)

Uber Overview

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

Job Description

Uber is looking for brand new Partner Support Representatives to help build our Partner Support Center (PSC) in Salt Lake City!

We are looking to build a team of high-performers for our support center in Salt Lake City. We need people with excellent communication and problem-solving skills, who don't shy away from in-person interactions. Aside from helping customers, our support center is also used to educate and teach our customers how to best use our app. You'll be expected to help review documents, provide exceptional support, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and deep dive into our day-to-day-operations. This is a contract role with the potential for extension.

What you'll do

Deliver outstanding, on-brand, in-person support for our customersWalk customers through our app and how to use all the tools to use our app in the most efficient way possibleUpload and approve documentationStay on top of processes and toolsWork with the Operations team to streamline procedureHelp maintain organization of the Partner Support Center

When and where you'll do it

5 days per week, 20-30 hours a week (schedule may change based on business needs; we need someone who's flexible)Salt Lake City

Who you are

You have retail and/or customer experienceYou are an effective communicator with the ability to interact with customersYou are personable, highly organized, and a patient teacherYou have a passion for helping and empowering othersYou can quickly and efficiently troubleshoot problemsIf you don't know the answer, you know where to look and who to askYou are a tech savvyYou are Self-driven and a great team playerFamiliarity with Zendesk is a plus!

Perks

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.


Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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