Uber Expert - Salt Lake City

Uber Overview

Uber is hiring brand new Uber Experts for our Salt Lake City Greenlight locations! The Uber Expert role is a temporary, contracted position with the possibility for extension.

WHO YOU ARE

The Uber Expert is the face of Uber to thousands of driver partners. We are looking to expand our team of rock stars for our Greenlight Location in Salt Lake City. We need people with strong communication and troubleshooting skills, who don't shy away from in-person support. The Greenlight locations are used to support and educate our Uber partners as they grow their business. You'll be expected to help onboard new driver partners, provide exceptional support, and quickly adapt in an ever-growing business. Working with Uber is a great way to work with a top-notch Operations team and deep dive into Uber's day-to-day operations.

Job Description

WHAT YOU'LL DO

  • Deliver 5-star, in-person support
  • Walk partners through onboarding and all the tools to be successful Uber partners
  • Maintain the Uber brand
  • Work with the Driver Operations team to streamline procedures
  • Assist with off-site events and promotions

WHY YOU'LL SUCCEED

  • You have retail and/or customer service experience
  • You are a people person and can interact with many types of partners
  • You're a patient teacher and have a passion for empowering others
  • You can quickly and efficiently problem solve
  • You are self motivated and don't need to be micro managed
  • You're still a great team player
  • You are an Uber evangelist!
  • You are multilingual (preferably Hindi, Urdu, Mandarin, or French)
  • Familiarity with Zendesk a plus!

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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