Uber Expert (Contract) - Melbourne

Uber Overview

Uber is looking for brand new Uber Experts to help build our Greenlight locations in Melbourne!

WHO YOU ARE

We are looking to build a team of rock stars for our Greenlight locations in Melbourne. We need people with strong communication and problem-solving skills, who don't shy away from in-person interactions. Aside from helping customers, our support centre is also used to educate and teach our customers how to best use our app. You'll be expected to help review documents, provide exceptional support, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and deep dive into our day-to-day-operations. This is a contract/part-time role with the potential for extension.

WHAT YOU'LL DO

  • Deliver 5-star, on-brand, in-person support for our driver partners
  • Walk driver partners through our app and how to use all the tools to use our app in the most efficient way possible
  • Upload and approve documentation
  • Stay on top of processes and tools
  • Work with the Operations team to streamline procedure
  • Help maintain organisation of the Greenlight locations

WHEN & WHERE YOU'LL DO IT

  • Up to 5 days per week, 20-40 hours a week (schedule may change based on business needs; we need someone who's flexible)

WHY YOU'LL SUCCEED

  • You have retail and/or customer experience
  • You are an effective communicator with the ability to interact with customers
  • You are personable, highly organised, and a patient teacher
  • You have a passion for helping and empowering others
  • You can quickly and efficiently troubleshoot problems
  • If you don't know the answer, you know where to look and who to ask
  • You are a tech savvy
  • You are self-motivated and a great team player

Familiarity with Zen-desk is a plus!


Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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