Uber Expert (Contract) - Brisbane

Uber Overview

About Uber

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 500 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the women and men who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

Job Description

About the Role

You will have the motivation and drive that goes with a strong sales background, as well as the communication and problem solving skills of someone who genuinely cares about our customers. We want people who will fit in with our team, relate well to our driver partners and who are interested in changing the way their city moves.

You'll be expected to help review documents, provide extraordinary support, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and deep dive into our day-to-day-operations of a global technology company. The key to being successful in this role will be dependent on how well you can #hustle. This is a contract/part-time role with the potential for extension.

What you'll do:

  • 'Sell' prospective driver-partners on the benefits and advantages of Uber
  • Deliver 5-star, on-brand, in-person support for our driver partners
  • Walk driver partners through our app and how to use all the tools to use our app in the most efficient way possible
  • Upload and approve documentation
  • Stay on top of processes and tools
  • Work with the Operations team to streamline procedure
  • Help maintain organisation of the Greenlight Hub

Here are the kinds of skills we're looking for:

  • You have sales, retail and/or customer experience
  • You are an effective communicator with the ability to interact with customers
  • You are personable, highly organised, and a patient teacher
  • You have a passion for helping and empowering others
  • You can quickly and efficiently troubleshoot problems
  • If you don't know the answer, you know where to look and who to ask
  • You are a tech savvy
  • You are self-motivated and a great team player

When & where you'll do it:

  • Up to 5 days per week, 20-40 hours a week (schedule may change based on business needs; we need someone who's flexible)
  • Brisbane Based

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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