Sr Software Engineer - Customer Obsession

Uber Overview

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

Job Description

The Customer Obsession team ensures all of Uber's riders and driver-partners have a flawless Uber ride. After your Uber ride, you may have some feedback, or need something even more important taken care of by Uber such as refunding a part of your fare, we've got that covered too. We build the entire customer support infrastructure for the fastest growing startup in the world. From the moment you access the Support center in the app, to when a customer service agent solves your problem, and everything in between; our team provides all engineering for a magical support experience. You know how you can access your rider rating now? That was us. Driver took a poor route and you want to get money back? Hey, we just launched that feature.

Creating engineering solutions for riders and drivers is a rewarding experience because we know we make every ride better by providing a world-class support experience. We look at every facet of the trip and pro-actively solve your problems before they happen, or we make sure your problem is solved as fast as humanly possible. In addition to ensuring riders and drivers have a perfect Uber trip, we also have a huge impact on Uber's bottom line.

Uber is constantly evolving and growing. But that growth needs to happen efficiently and safely, and that's where we step in. We keep an eye on product efficiency and ensure the incredible growth doesn't create product pitfalls for riders and drivers, and we make sure these costs don't spiral out of control. We work with teams around the company to ensure their features are efficient and don't cause additional pain points for riders and drivers. By doing this, we keep the product great and keep riders and drivers happy.

Customer Obsession ensures a smooth ride for our riders and drivers, and efficient growth for Uber. Our mission is to capture the hearts of riders and drivers, and we set out to do that every single day.

About you:

  • strong background in SOA: resilience, availability, scalability
  • knowledge of backend stack (Cassandra or similar, Kafka or similar)
  • excellence and depth in at least one programming language
  • able to learn new languages and frameworks quickly
  • passion for finding creative solutions to 'unsolvable' problems

Perks

Perks

  • Employees are given Uber credits every month.
  • The rare opportunity to change the way the world moves. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.
  • Smart, engaged co-workers.

Benefits

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; take time when you need it.

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.


Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


Back to top