Sr. Regional Operations Manager, Safety

Job Description

Our mission is to deliver transportation for everyone, everywhere. To do this, we are looking for a Sr. Regional Operations Manager for Safety based in Mexico City, focused on Spanish-speaking Latin America. You will work closely with internal stakeholders by analyzing, reporting and leading projects, processes, and experiments.

What you'll do

  • Safety. Help keep our riders and partners safe while using the Uber platform, leveraging technology, data and product features
  • Stakeholder management. Communicate and coordinate with internal stakeholders in Latin America, other regions and HQ to ensure regional priorities are met and to leverage best practices
  • Strategy. Decide which projects and areas of the safety puzzle the team should focus on and set a bold timeline to reach those goals
  • Analytics. Conduct analysis of our marketplace, rider, and partner behavior to identify and help partners solve problems related to safety
  • Product Improvement. Actively search for new features which could improve a seamless driver and rider experience and increase safety of our platform for both riders and drivers
  • Partner Relations. Manage and address problem areas for drivers
  • People Leadership. Lead a team of one or more safety regional operations managers

What you need

  • 7+ or more years of experience in trust & safety, risk management, or a related role
  • Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
  • Ability to take initiative in a constantly-changing work environment
  • Startup (all-hands-on-deck) approach
  • A willingness to be "in the trenches" working with our driver-partners
  • SQL knowledge a plus, but not required

Perks

  • Employees are given a number of free Uber rides each month
  • Ground floor opportunity with the team; shape the strategic direction of the company
  • Sharp, motivated co-workers in a fun office environment
  • The rare opportunity to change the world such that everyone around you is using the product you built. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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