Sr Operations & Logistics Manager - Philippines

Job Description

Our Operations teams are the heart and soul of Uber. These are the teams that take our global product and localize it to the Philippines, while creating thousands of economic opportunities for drivers, and making transportation cheaper and more accessible for riders. We are in the midst of incredible growth, which requires hard work. We are looking for individuals who are ready to roll up their sleeves, inspire others and help move the Philippines forward.

The Senior Operations & Logistics Manager role is a unique opportunity to have a direct impact on the different cities in the Philippines, through the growth and optimization of the driver and rider population on Uber's platform. This is a critical role as it is responsible for improving both the rider and driver experiences, while minimizing costs and streamlining processes with all users of the Uber platform. This data-driven role calls for a rare combination of analytical thinking and social ability to maintain relationships with users.

This person will lead and handle people, while working closely with big data to monitor user behavior and ensure efficiency through asset utilization, product improvement and supply-chain management. This role is ultimately responsible for making sure we have drivers on the road, where riders need them, and when riders need them, at all times.

What you'll do:

  • Leadership. Lead a team of passionate and talented individuals who are responsible for the reliable and user-obsessed operations of Uber in the Philippines
  • Project Management. Organize and mobilize complex tasks in order to achieve project and business goals across both local and global stakeholders
  • Analytics. Utilize driver data to understand driver behavior and areas for improvement in our driver communication, sign-up and incentive programs.
  • Develop & Optimize Processes. Take big picture ideas and break them into actionable steps with bold timelines for completion.
  • Product Improvement. Actively search for bugs or new features which could improve a seamless driver and rider experience.
  • Partner Relations. Manage user relationships, identify and pursue problem areas for drivers and riders.
  • User Support. Manage and scale customer solution processes to address the the day-to-day issues of thousands of users on our system.
  • Hustle and Passion. Take ownership of Uber's growth in the Philippines do what it takes to get the job done

We're looking for:

  • Demonstrated leadership of leading initiatives and projects at your organization
  • At least 6 years in Strategy Consulting, Operations Management, Accounting, Banking or similar background with deep experience in using data to drive business decisions
  • Bachelor's degree in Engineering, Economics, Finance, Statistics or similar field
  • Excellent Excel/Google Sheets skills, SQL skills preferred though not required. Other coding skills are useful as well
  • Startup (all-hands-on-deck) approach

Perks

PERKS:

  • Employees are given Uber credits every month.
  • Fantastic opportunity to grow with the team; shape the strategic direction of your city
  • Sharp, motivated co-workers in a fun office environment
  • The rare opportunity to change the world such that everyone around you is using the product you built. Uber is proud to be moving real people and assets more efficiently than ever, and reinventing transportation and logistics globally

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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