Software Engineer - External Observability

Uber Overview

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

About the team

The External Observability team builds systems for consumption by other engineering teams at Uber. We're writing a world-class, end-to-end contextual monitoring system. The current monitoring system has already drastically reduced Uber's mean-time-to-detection (MTTD) for large scale outages while providing high signal-to-noise ratio (SNR). This has a direct positive impact on the user experience of Uber riders and drivers, and is already improving the quality of life for Uber's on-call engineers and developers. The team now intends to focus on reducing the total time to mitigation (TTM) by providing more contextual information in the alerts themselves.

As monitoring Uber's business includes monitoring our datacenters, our team's services operate entirely outside of Uber's infrastructure. We are one of the few teams at Uber to operate fully on the cloud; we are running our stack simultaneously across the 3 major cloud providers (AWS, GCP, Azure) to increase the surface area of network/routing outages. Our software engineering efforts are just getting started, so come help create the platform that will help all engineers at Uber and tackle these challenges with a small, tight-knit team of experienced engineers.

What you'll need

  • Experience building cross-datacenter, highly-available systems. We need engineers who think about fault-tolerance, durability, and scalability.
  • Emphasis on code quality and hygiene, including unit and integration testing, and clear documentation. We use Go, but experience is not required.
  • Passion for meticulously solving customer pains. We want to delight our customers with accurate and actionable alerts.
  • Comfortable with systems problems: our team owns and maintains infrastructure on major cloud providers. Examples of this include but are not limited to configuration management (SaltStack, Puppet, Ansible, etc.), continuous integration tools (Jenkins, Travis, CircleCI, etc.), and build systems.
  • Excellent communication skills and the ability to work well across teams. We collaborate a lot across various teams at Uber.

Perks

  • Employees are given Uber credits every month.
  • The rare opportunity to change the way the world moves. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.
  • Smart, engaged co-workers.

Benefits

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; take time when you need it.

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.


Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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