Senior UX Researcher

Uber Overview

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers around the world. From our founding in 2009 to our launches in hundreds of cities today, Uber’s rapidly expanding global presence continues to bring people and their cities closer.

The Uber India Team is seeking experienced qualitative, quantitative and mixed methods researchers to help us develop innovative new products and services tailored to each of these international markets.

Job Description

Responsibilities:

  • Design and conduct user research to evaluate new and current products
  • Conduct qualitative studies, including field observation and interviews, remote and in-person usability studies
  • Design quantitative studies, including experiments and surveys
  • Demonstrate an ability to triangulate different types of data points to answer strategic questions conclusively
  • Identify and explore new opportunities before they make it onto the drawing board
  • Collaborate closely with other researchers, designers, product managers, and engineers
  • Adapt and innovate on research practices to meet team needs under the tight timeframes of a rapidly growing company
  • Synthesize and communicate research findings to inform business decisions
  • Develop effective remote working relationship with stakeholders around the globe
  • Champion an international perspective in product development. Build enthusiasm in stakeholders around improving current experiences and build new experiences for emerging markets
  • Learn about Uber customers in cities around the world

Qualifications:

  • A minimum of five years of user research experience in industry or academia
  • Mastery of methods, with an emphasis on qualitative or quantitative research
  • A design background is a plus
  • Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, engineering, and product management
  • Ability to clearly, concisely, and persuasively communicate your findings, verbally and in writing
  • The drive to explore and define research opportunities throughout the company

Perks

  • Employees are given discounted Uber rides every month
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally
  • Sharp, motivated co-workers in a fun office environment

Meet Some of Uber's Employees

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Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

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Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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