Risk Analyst - Operations (Data & Insights) - Fraud, Abuse and Security

Uber Overview

Uber is at the forefront of one of the most exciting marketplace challenges as the world rapidly evolves from desktop to on-demand mobile commerce. Our ability to effectively manage risk in this environment is key to our ongoing success and allows the company to make bold bets while maintaining a delightful and painless user experience. It’s our job to think about this so that our riders and drivers don’t have to.

Job Description

WHAT YOU’LL DO

  • Analyze rich user and transaction data to drive business decisions to contribute to machine learning models, rules, and other detection systems
  • Work with operation team in various regions and cities to enforce risk policy and processes
  • Monitor workflow queues to investigate high-risk accounts/ trips to detect fraudulent behavior
  • Work independently and make investigation decisions with little to no guidance
  • Conduct analysis of trip and account records to detect patterns or other fraudulent activity
  • Help root-cause and identify source of attacks and proactively combat account takeover attempts
  • Maintains or exceeds established service level agreements and guidelines for efficient and accurate resolution of cases
  • Maintain individual accountability for performance metrics, ensuring productivity and accuracy
  • Assist in identification and escalation of bugs, data abnormalities and technical problems
  • Maintain the confidentiality of all information obtained during the investigations process

WHAT WE’RE LOOKING FOR IN YOU

Here are the kinds of skills we’re looking for:

  • Prefer master’s degree or equivalent in quantitative fields, statistics, math, computer science, operation research, engineering or related disciplines
  • 1+ years of experience as a data analyst or risk operations role in a high tech company
  • Knowledge/ experience in risk/ fraud domain is a plus
  • Knowledge in programming using basic modeling techniques, decision trees, logistics regressions, SAS, Perl, R, and Python or other programming language
  • Experience in handling large scale unstructured data using Hadoop. Expertise in SQL, as well as ability to do more advanced data programming using Hive, Pig, Spark, etc
  • Creative problem solving and critical thinking skills with a bias toward action and a get things done attitude
  • Ability to make sound judgement calls independently when presented with difficult decisions, especially when only partial information is available
  • Ability to take initiative in a fast-moving environment
  • Team player mindset that takes ownership for a collective outcome and helps others along the way
  • Deeply passionate about the user experience and able to make product recommendations that delight the user while taking into account the needs of the business
  • A never-ending desire to grow and learn
  • Strong interpersonal, verbal, and written communication skills
  • True passion for Uber’s mission and the company’s hybrid technology/operational nature.

Perks

PERKS

  • Employees are showered with Uber credits each month.
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
  • Sharp, motivated co-workers in a fun office environment.

BENEFITS (U.S.):

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.

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