Regional Quality Analyst

Uber Overview

About us

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 500 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the women and men who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

Job Description

About the job

The Regional Quality Analyst for the US and Canada will deliver high priority projects across the Community Operations organization, which is responsible for providing customer support to the rider and driver-partner community.

As a member of the Community Operations Team, you will facilitate the analysis behind decisions related to our community's support experience. As an analyst on the CommOps quality team you will create analyses that drive decisions related to all US and Canada programs. For this role you should have excellent analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information for stakeholders at all levels of the business.

What you'll do

  • Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders to aid strategic decisions for improvements in support experience for our partner drivers and riders
  • Coordinate with other members of the Community Operations Team to measure the impact and efficiency of new products and business processes
  • Create data visualization & dashboards to help democratize data and accelerate understanding of performance for business operators
  • Identify operational weaknesses and help improve or establish new processes to keep local teams as efficient as possible
  • Develop analytical frameworks to support the company in new markets and products
  • Identify operational weaknesses and help improve or establish new processes to keep local teams as efficient as possible
  • Create, maintain, and communicate detailed reporting models to assist city-level, regional, and global operations managers
  • Push analysis on projects/experiments and use that to inform important strategic decisions improving the support experience for drivers and riders

What you'll need

  • Bachelor's Degree (quantitative focus)
  • At least 2 year of data science / business intelligence / investment banking / consulting or related experience
  • Intermediate/Expert SQL fluency
  • Experience presenting data visually
  • Exceptional Excel / data management skills
  • Balance attention to detail with swift implementation - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
  • Bonus points if high-growth analytics, or customer service experience

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.

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