Regional Operations Manager, Safety (Perception)

Uber Overview

About Uber

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

What You'll Do / What You'll Need / Bonus Points / About the Team

What You'll Do

  • Analytics - Tracking: Take a data driven approach to measure safety perception among users, press and Government
  • Analytics - Business decisions: Leverage data and your problem solving skills to generate business insights and help on critical decisions
  • Campaigns: Propose, prioritize, idealize and lead safety perception campaigns through multiple channels and in cooperation with multiple areas
  • Product improvement & launch:

Diligently search for bugs or new features which could improve safety perception among usersCoordinate safety perception products tests and launches in BrazilWork on marketing strategies for new and existing safety products

  • Project management:

Coordinate planning and execution of initiatives across Brazil with POCs from all regions and multiple international stakeholders, especially Regional Operations teams across Latin AmericaExecute complex project modules in parallel

  • Processes - Development & Optimization:
  • Improvement - Continuously search for improvements in safety processes
  • Development - Take big picture ideas to measure and improve safety perception and and break them into actionable and scalable tasks
  • Documentation - Document and present safety perception processes
  • Stakeholder management: Manage relationship with core Safety related areas at Uber, including multiple Product teams, Regional Operations and Marketing teams from other regions, Support, Functional teams (Policy, Communications, Legal and Transactions) and Territory Teams;

What You'll Need

  • No specific requirement for Bachelor's degree, but Business, Economics and Engineering are preferable;
  • 3+ years of Strategy Consulting, Market Intelligence, Research or a similar background in a large business or a Tech company;
  • Experience with Marketing is highly desirable;
  • Language - Excellent spoken and written English, mandatory Portuguese proficiency;
  • Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation;
  • Great communication skills, both written and verbal;
  • Creativity and sensitivity will be essential to lead impactful Safety campaigns;
  • Focus on execution, delivering impactful, high quality and timely projects;
  • Ability to independently manage stakeholders from different areas, including Legal, Policy, Communications, Marketing and Support;
  • Project Management skills to ensure compliance from different areas in a given process or project and high quality deliverables;
  • Ability to handle sensitive information, which includes attention to details, documentation and confidentiality;
  • SQL knowledge is desirable

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